Note fondée sur 774 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2024 sur Expedia
One of our room was really damp. Everything inside, sheets, pillows where also very damp. The rooms are old and it shows. The bathroom could have been cleaner, especially under the
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mathieu,Thank you for your feedback. We’re sorry to hear about the issues you encountered with the dampness and cleanliness in your room. We apologize for the discomfort caused by the dampness of the sheets and pillows, and we understand how important a dry and clean room is for a pleasant stay. We will review our room maintenance procedures to ensure this issue is addressed. Additionally, we regret that the bathroom cleanliness did not meet your expectations. Our housekeeping team will be reminded to pay extra attention to all areas, including those that may be overlooked. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to provide you with a more comfortable and satisfactory experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 1 juin 2024 sur Expedia
C’est près de l’autoroute
Commentaires de Gestion de l’hôtel
3 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Julien,Thank you for your feedback! We're glad to hear that our hotel's proximity to the highway was convenient for you. If there are any other aspects of your stay you'd like to share or if there's anything we can do to improve your experience next time, please feel free to let us know. We hope to welcome you back for another pleasant stay soon!Sincerely, Hotel Manager
par un voyageur
Publié le 11 déc. 2021 sur Expedia
Accueil froid et expéditif. Déjeuner ridicule (moins qu.un Motel 6! Devions demander le café a la réception, pas de céréales, pas de jus, que des brioches, meme pas de nafkins!!! tres décu de cet hotel, je n.y retournerai pas.
Commentaires de Gestion de l’hôtel
13 déc. 2021 par Tammie, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
par un voyageur
Publié le 13 janv. 2019 sur Hotels
par Caroline
Publié le 1 juill. 2017 sur Hotels
par Diane de Valleyfield
Ravis
Publié le 9 mars 2016 sur HotelsTrès bel acceuil, personne souriante et acceuillante.
par un voyageur
Publié le 23 oct. 2024
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Derrick,Thank you for giving us a rating of 4/5! We're glad to hear that you had a good experience with us. Your feedback is important, and if there are any specific comments or areas for improvement you'd like to share, please do! We're always looking to enhance our services. We hope to welcome you back soon for an even better stay!Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Frances,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager
par un voyageur
Publié le 31 août 2024 sur Expedia
Absolutely filthy! They do not clean their “Pet Friendly” rooms. There’s nothing friendly about this facility…the smell, kibble all over the floor, animal fur everywhere, feces and animal urine spots on the carpet. I switched rooms, much to my disbelief, the room was the same….FILTHY! The only difference was the human urine smell. Urine in the toilet, dirty wet towels under the sink and the carpet had definitely not been vacuumed for days.
The staff was not interested in hearing my request for any type of a refund. They were more than happy to charge me the pet fee.
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Julienne,We deeply regret learning about the unsatisfactory experience you encountered during your stay. Please accept our heartfelt apologies, as this situation is truly unfortunate. We completely empathize with your feelings of disappointment and frustration regarding the mentioned issues you've highlighted. We are committed to thoroughly investigating the matter and taking the necessary steps to prevent any recurrence. We want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team, and we will work diligently to implement effective solutions to ensure our guests are well-served and satisfied. We hope you will consider staying with us again in the future, as we would greatly appreciate the opportunity to amend your impression of our property and provide you with the excellent experience you deserve.Sincerely, Hotel Management
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robert,Thank you for your feedback and for rating us 8/10! We’re glad to hear that you enjoyed your stay overall. Your insights are important to us, and we’d love to know what we can do to enhance your experience and achieve that perfect score next time. We appreciate your support and look forward to welcoming you back soon!Sincerely, Hotel Manager
