Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
1,2 Service et personnel
1,8 Confort de la chambre
1,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de London
Con artists!
Publié le 14 févr. 2018 sur ExpediaGot to the (awful) hotel to be told the airport shuttle wasn't available and they weren't expecting us. We showed them the confirmation of booking and payment and the phoned their boss. Apparently every internet booking the payment isn't received so if we want to stay at the hotel we would have to pay twice and claim the money back later. They openly admit they try this on all bookings. We left and stayed at the airport instead and will claim or original payment from Expedia.
Commentaires de Gestion de l’hôtel
1 mars 2018 par Alex, Gestion de l’hôtel
Hello Stuart,
We would apologize for the inconveniences, the issue was with our booking system.
Which has been sorted out by our management.
We are not con artists.
par un voyageur de N
The picturesame on the websites is deceiving.
Publié le 27 déc. 2016 sur ExpediaI had the worst experience and I had to check out in one day. There were no supplies and my shuttle wasn't available at the time of pick. When I arrived at the hotel the staff told me he had just gotten information that I was coming! I wasn't given the room I initially booked.
par un voyageur
Bad Dream Guest House
Publié le 23 mai 2015 sur HotelsBooked a room with LCD TV as advertised on website but found none! No wifi at all though advertised because no phone line nor wifi equipment! Meals were very very basic. Room almost bare save for bed, table and chairs and small old 14" CRT TV with only Gospel channels. No hot water for shower. Constant power cuts. Coffee/tea maker was a small thermos that made one cup! No one with any authority around so complains go no where. How did it ever get onto Hotels.com I wonder!
par un voyageur
Armoedig
Publié le 27 févr. 2015 sur Expedia
Pour : ???
Contre : Service, decoratie netheid kamers en hele hotel.
Alles is minimaal, zelfs geen decoratie aan de muren. Badkamer is continu nat vw lekkage. Restaurant aanwezig wil zeggen dat er een plaats is waar je kunt zitten en het eten wordt uit de stad gehaald. Personeel spreekt nauwelijks engels.
Afspraken, oppikken van vliegveld waren ze vergeten en ik moest 2 uur wachten totdat eenvoudige diner opgediend werd.
Commentaires de Gestion de l’hôtel
25 avr. 2015 par Silver - Manager, Gestion de l’hôtel
Thank you for your recent stay at Dreams Guest House and for taking your time to write a review. Any short comings during your stay are highly regrettable.
We are committed to improve on quality of service to our friends and guests and everything mentioned in your review has been attended to and have been rectified.
We are ensuring that each guest gets their money worth and each guest who stays at Dreams Guest House goes out as a friend.
We hope to host you again soon.
