Note fondée sur 151 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 janv. 2024 par CE, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 5 janv. 2020 sur Hotels
Très agréable, belles installations. Personnel aimable, site exceptionnel, deco à rafraîchir
Commentaires de Gestion de l’hôtel
24 janv. 2020 par Byron, Gestion de l’hôtel
salut
Merci pour votre avis et pour avoir choisi Carrington Resort comme chez vous loin de chez vous. Nous sommes heureux que vous ayez apprécié votre séjour et nous nous réjouissons de vous avoir à nouveau comme invité dans notre complexe.
Sincères amitiés
Byron
Réceptionniste
par un voyageur
Cadre et service de qualité
Publié le 20 août 2019 sur HotelsEnvironnement exceptionnel pour un séjour même court. La maison que nous avons louée répondait parfaitement à nos attentes; cosy, propre, décorée avec goût, belle vue et cheminée pour une soirée au coin du feu.
par un voyageur
Publié le 12 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2024 par CE, Gestion de l’hôtel
Kia Ora, JThank you for taking your time to leave us a review, it is greatly appreciated.
par un voyageur de Nordwalde
Publié le 25 mars 2024 sur Expedia
The Hotel is a bit dated and needs a refreshing. All the lights on the way to our room were off and most disappointing, the pool was closed due to an outage. This can happen of course, but any kind of compensating this, was refused. We would have expected any sign to adjust the loss of using the pool area. It is that that reception was not willing to do so. As a consequence we did not use the restaurant on our second day. This behavior is not a 4 star hotel behavior. That's a pity.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Reservation, Gestion de l’hôtel
Thank you for taking the time to provide feedback regarding your recent stay with us. We appreciate hearing from our guests as it helps us to continually improve our services.We understand your disappointment with the pool not being available during your stay. However, I must address your request for compensation for the pool not being available. As you may recall, the issue with the pool was communicated to you well in advance of your arrival. Additionally, you had option to cancel your stay free of charge. While we empathize with your frustration, we believe it would not be fair to offer compensation for a situation that was clearly communicated and could have been avoided by canceling the reservation within the allotted time frame.Once again, we apologize for any inconvenience you experienced and hope that you will consider staying with us again in the future.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Large comfortable rooms, great restaurant, awesome location
Commentaires de Gestion de l’hôtel
16 mars 2024 par Reservation, Gestion de l’hôtel
Hi Suzanne,Thanks for taking the time to review us.We are glad that you enjoyed your stay with us.Looking forward to welcoming you again in the future.
par un voyageur
Publié le 10 févr. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
11 févr. 2024 par CE, Gestion de l’hôtel
Hi Lorraine,Glad to hear you enjoyed your stay here with us at Carrington Estate, hopefully we will see you back soon!
par un voyageur
Stay away until they fix the water issue.
Publié le 6 févr. 2024 sur HotelsThey told us that they were having water problems but we could brush our teeth and shower. Ugg, the water was brown!!! Who wants to use brown water? They also said they would provide bottled water. They gave us one!!!
Dinner was fine, the property is nice but we left without showering. Didn't feel so good that day.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Reservation , Gestion de l’hôtel
Hi Kenneth,Thanks for taking the time to provide the feedback.The issues regarding the water were conveyed to every guest as soon as we came to know about the problem and gave an option to either cancel their stay without penalty or reschedule without extra charges.As you decided to stay, we offered you to use the water from minibar apart from an extra water bottle placed in the room.If you needed more, it was just a call away as our Restaurant Staff or Night Manager would have dropped it in your room.I understand water is an essential commodity and that's why we gave heads up to all of our incoming guest to avoid dissatisfaction and disappointment.We always give priority to comfort and satisfaction to all of our guests and try our best to make their stay memorable in a positive way.
par un voyageur
Comfortable stay
Publié le 19 janv. 2024 sur HotelsBeautiful spot
Good food
The gardens are in disrepair unfortunately which is disappointing
Room was huge and very clean
Commentaires de Gestion de l’hôtel
19 janv. 2024 par CE, Gestion de l’hôtel
Hello TanyaI’m sorry to hear about your disappointing experience with our gardens. It’s always our intention to provide a great experience inside and out. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve. We are happy that you did enjoy our rooms!Hopefully we can see you back in the future one day.
par un voyageur
Publié le 7 janv. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
13 janv. 2024 par CE, Gestion de l’hôtel
Hello Jasmine,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We set ourselves a high level to work to, and we will be addressing this with our team. The impact of the COVID years and consequential outcomes has meant Carrington Estate has been relatively isolated at many levels, combined with factors out of our hands such as government actions around hospitality and immigration, and the current economic factors. We have admittedly faced a bit of a struggle to deliver to that high standard we set, especially around this time of year when the area sees its highest visitor numbers over the Christmas and New Years period. It is always our intention to offer the best guest experience, and we hope that one day you are open to coming back and truly encounter a wonderful experience with us.
