Note fondée sur 314 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 déc. 2024
par un voyageur de miami
Publié le 6 oct. 2024
The Beds are the worse I have ever seen.
We could NOT sleep in either rooms.
This has to be addressed.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Lakeysia Ward Rooms Division Manager, Gestion de l’hôtel
Dear Sergio,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 3527506863.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Booked the house for 3 days due to being hurricane victims for 2 seniors. Upon entering, the refrigerator was dirty and the bathroom walls appeared to have fecal matter on it. These were bought to the attention of the front desk, Daniela who said she was new and that a message was sent to the GM. She said there were no avail suites so they were stuck there. We also emailed the GM - Kimberly Ball and sent the pictures to show. Zero response. We called several times today (being a Monday), no one answers the phone lines. Totally unprofessional, appalling and unacceptable the way they treat hotel guests. We will take this further to ensure no other guests endures similar.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Lakeysia Ward Rooms Division Manager, Gestion de l’hôtel
Dear Kaanita,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3527506863.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Needed to cancel the RSVP because of the hurricane. Called the hotel and Ms. Ward said she would cancel the RSVP. But I still don't see a credit.
par un voyageur
Wouldnt stay here again
Publié le 30 sept. 2024 sur HotelsThe door to enter tge roon was disgusting, there were stains on the tub and bugs. There was a gap at the bottom of the entrance door. This is more like a motel, not hotel
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Lakeysia Ward Rooms Division Manager, Gestion de l’hôtel
Dear Tiffany,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3527506863.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Great stay, rooms were clean, breakfast was good and staff was very helpful
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Lakeysia Ward Rooms Division Manager, Gestion de l’hôtel
Dear Johnathan,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 3527506863.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,
par un voyageur
Publié le 28 sept. 2024 sur Hotels
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Lakeysia Ward Rooms Division Manager, Gestion de l’hôtel
Dear William,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 3527506863.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Our key worked the first nite, then the 2nd and 3rd nite we had to have them reprogramed. The carpet in the room by the first bed was WET on our last day. Dirty carpet, bottom of feet wet. No handlebars in the shower for handicap people (me), and the tub bottom was slippery. Had to put a towel down to take a shower. Two remotes for the TV. one to turn on, the other to watch tv. We NOT be staying there again. I guess you get what you pay for, rental was cheap..........$76. a nite.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Lakeysia Ward Rooms Division Manager, Gestion de l’hôtel
Dear Heidi,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3527506863.
