Note fondée sur 532 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sara, Gestion de l’hôtel
Hello Yadira,Thank you for your 4/5 review! We’re glad to hear you had a good experience. If you have any suggestions for how we can make your next stay even better, we’d love to hear them. We hope to welcome you back soon!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 3 août 2024 sur Expedia
Avoid! Couch had gross stains and holes. It was advertised as a room with a sleeper sofa. A small kid might have been able to sleep on it. The couch was dirty/stained and had holes in the fabric. There were no sheets/ linens for the so- called sleeper sofa. Breakfast was not edible. Eggs were runny, biscuits were soggy from condensation running from lid onto food. Gravy made me gag. It was runny like mucus and was barely warmer than room temperature.
Commentaires de Gestion de l’hôtel
5 août 2024 par Sara, Gestion de l’hôtel
Hello Jack,I’m truly sorry to hear about your experience. We take cleanliness and quality very seriously, and your feedback is invaluable. I’ll address the issues with the couch, linens, and breakfast immediately to prevent future occurrences. Thank you for bringing this to our attention, and I hope we can provide a much better experience on your next visit.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur de Wilmington
Publié le 30 juill. 2024 sur Expedia
There was a horrible smell in the room, there was a main water pipe break the 1st floor was soaked in water that hotel is not safe at all
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Sara, Gestion de l’hôtel
Hello Moises,I’m very sorry to hear about the issues you experienced with the smell and the water pipe break. This is not the standard we aim for, and we will address these concerns with our team immediately. Your safety and comfort are important to us, and we appreciate you bringing this to our attention.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Sara, Gestion de l’hôtel
Hello Trevor,Thank you so much for the perfect score! We’re thrilled you had an exceptional experience. We look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sara, Gestion de l’hôtel
Hello Zoryiana,Thank you for the perfect score! We’re thrilled to hear you had an outstanding experience. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sara, Gestion de l’hôtel
Hello Lucas,Thank you for your feedback. We’re sorry to hear that your experience was not satisfactory. Your comments are important to us, and we will address the issues you’ve mentioned to improve our service. Please contact us directly if you’d like to provide more details or discuss your concerns further.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Fatou Mbowe, Guest Relation Specialist, Gestion de l’hôtel
Hello CeliaThank you for the feedback and we hope to see you again.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Clean and Comfortable, with Friendly Service. Highly Recommend!
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Fatou Mbowe, Guest Relation Specialist, Gestion de l’hôtel
Hello Judi,Thank you for taking your time to share your experience and for the recommendation. This will serve as encouragement for our staff as we strive to improve the quality of our services therefore, we appreciate it and we hope to see you again.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
The room had a musty/moldy smell. The surrounding property was a trashy hotel and a strip club. The breakfast area was very small and was out of the waffle mix. I would not visit this place again.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Sara, Gestion de l’hôtel
Hello Lura,I’m very sorry to hear about the issues you experienced during your stay. We take your feedback seriously and will address the concerns about the room’s odor, the surrounding property, and the breakfast area immediately. Your experience is not reflective of our standards, and we regret that we did not meet your expectations. Thank you for bringing these matters to our attention; we hope to have the opportunity to better serve you in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 9 juill. 2024 sur Expedia
I didnt even go in, the outside was gross, didnt look like the photos, run down, steps away from the gentleman's club. I read reviews in the parking lot and saw someones photos of their bedbug bites and contacted the staff via message and still havent hesrd back 4 days later.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Sara, Gestion de l’hôtel
Hello Jamie,We apologize for the disappointing experience you described. Your feedback is concerning, and we take it seriously. We are investigating the issues you mentioned regarding cleanliness and communication with our staff. Please accept our apologies for any inconvenience caused. If there's anything more you'd like to share or if we can assist you further, please contact us directly. We appreciate your understanding.Best Regards,Sara DrammehGuest Relations Associate
