Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 oct. 2024
The whole hotel smelled like there were people smoking marijuana. The bed was extremely hard, even though there were matress toppers. The bathroom had a very strong marijuana odor in it. The dwarers had not been cleaned in so long. The lamp shades were all cracked. After traveling all day, we were looking forward to having a nice place to relax for the night, but this hotel was not nice at all.
par un voyageur
Publié le 26 août 2024 sur Expedia
property was in mid repairs but we were not told this at booking , pool was closed for repair room was dirty with sticky floors trim falling off,
some guests were loud and obnoxious and staff was slow to deal with it.
A/C in room was not working properly but staff wouldnt move us to a different room.
breakfast was waffles a nd twinkies
overall experience was terrible and will cause me to avoid wyndom hotels in the future
Commentaires de Gestion de l’hôtel
19 sept. 2024 par monty, Gestion de l’hôtel
Thank you for sharing your feedback. We genuinely appreciate you taking the time to provide such detailed insights. Your comments about the cleaning and on that day our staff bit busy in hotel so they take some time, and we will address them with our team to ensure immediate improvements. Cleanliness and guest comfort are our top priorities, and we are sorry that we fell short during your stay. We hope you will consider giving us another chance in the future to provide you with a much better experience. Thank you again for your valuable feedback.
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par monty, Gestion de l’hôtel
Thank you for sharing your feedback. We genuinely appreciate you taking the time to provide such detailed insights.
par un voyageur
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par monty, Gestion de l’hôtel
Thank you for sharing your feedback. We genuinely appreciate you taking the time to provide such detailed insights.
par un voyageur
Publié le 11 août 2024 sur Expedia
Great welcoming to the resort,
Commentaires de Gestion de l’hôtel
19 sept. 2024 par monty, Gestion de l’hôtel
Thank you for sharing your feedback. We genuinely appreciate you taking the time to provide such detailed insights. We hope you will consider giving us another chance in the future to provide you with a much better experience. Thank you again for your valuable feedback.
par un voyageur
Publié le 7 août 2024 sur Expedia
The deadbolt did not engage. The hardware lock was missing from the door at the top so was not able to lock. Associate had to be called every time. Attendant was never at desk.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par monty, Gestion de l’hôtel
Thank you for sharing your feedback. We genuinely appreciate you taking the time to provide such detailed insights. Your comments about the deadbolt , and we will address them with our team to ensure immediate improvements. Cleanliness and guest comfort are our top priorities, and we are sorry that we fell short during your stay. We hope you will consider giving us another chance in the future to provide you with a much better experience. Thank you again for your valuable feedback.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The first room we went to smelled like cigarette. We moved to another room and the bathtub is clogged. The faucet was lose so the water that comes out of the shower is only half. No coffee maker in the room. The coffee in the breakfast room was so light.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par monty, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at our hotel. I am truly sorry to hear that your experience did not meet your expectations.I understand that you found the condition of the room unacceptable, with concerns about smelled like cigarette and an unpleasant odor. Please accept our sincere apologies for these shortcomings. Cleanliness and comfort are top priorities for us, and it is clear we fell short in this instance.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Overall it was just a basic hotel that got us through the night. Wasn’t very many options for breakfast. Ended up going down the street to IHOP. All the restaurants and places to eat were pretty convenient that were close to the hotel. Staff is friendly whenever you’re not waiting for them. Took about 10-15 minutes for someone to even get us checked in.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par monty, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at our hotel. I am truly sorry to hear that your experience did not meet your expectations.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par monty, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I am truly sorry to hear that the cleanliness of your room did not meet your expectations. We strive to maintain the highest standards of cleanliness, and it’s clear we fell short in this instance.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
