Note fondée sur 215 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 déc. 2023 sur Expedia
par un voyageur
Publié le 24 juin 2024 sur Expedia
The property is no longer a Best Western. They had no record of our reservation which was good as we were able to go to another property. This was bad.
par un voyageur
A real dump
Publié le 3 avr. 2024 sur HotelsWe didn't even stay there. The place was a dump. I can't believe you even list it on your site.
par un voyageur
Publié le 11 mars 2024 sur Expedia
What a dump
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Nice
par un voyageur
Publié le 28 janv. 2024 sur Expedia
They always do their best to accommodate you.
par un voyageur
Publié le 24 janv. 2024
The rooms at this motel are filthy! Blankets & sheets & pillow cases stained! Carpet filthy! I reserved 2 rooms & b4 we took anything into the rooms we went & inspected them. I'm glad we did, we ended up just leaving! Just disgusting! Manager on duty barely spoke English & couldn't hardly understand him. DO NOT STAY HERE!!
par un voyageur
Publié le 23 janv. 2024 sur Expedia
Showed up and there was no parking as the parking lot hadnt been cleared of snow. Went to check in after parking across the way and was told the room wasnt ready and there was no ckeaning staff. They wanted cash for another room? We asked for it to be cancelled as we didnt want to pay more. The desk clerk said he would cancel it. I called Expedia and apprised them of the situation. They sent an email a few days later that they were unable to contact snyone and get authorization for the cancellation. So we paid for a non available room and were ripped off by this company
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Sidd, Gestion de l’hôtel
Guest room was ready FD guy asking about Pet fee onlyGuest was check in two rooms
par un voyageur
Publié le 15 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Sidd , Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Sure Stay by Best western Lincoln. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that for apology. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Sure Stay by Best western, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 11 janv. 2024 sur Expedia
Heat didn't work--replaced with space heater. Around 9 p.m., microwave, t.v., space heater, refrigerator and main light don't work--likely fuse.
Call desk--with resistance he says, 'I'll take care of it in the morning'. I freeze all night.
8 a.m.--go to office--he doesn't bother to check room or fuse. Tells me I have to wait UNTIL 3 P.M. to change rooms!! in a dead, january hotel!! with a two night reservation!! Does that make any sense?? Is that even remotely hospitable??
I called Expedia and, they called him, he lied like a kid in a cookie jar, and Expedia solved my problem. It could have been so simple, but he's a lazy, moronic Slumlord. Don't give this fat, bedhead clown any of your money. So many other superior options.
Even when the t.v. worked-- super grainy and dim, I had to fight to turn it on. And?, guess what NO INTERNET one way or another. All this, and only 15 cars in the parking lot, in a 60 room Pit.
What goes around, comes around.
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Sidd , Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Sure Stay by Best western Lincoln. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that for apology. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Sure Stay by Best western, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
