Note fondée sur 3 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
2,7 sur 5
3,0 Propreté de la chambre
4,0 Service et personnel
3,0 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par un voyageur

Publié le 20 janv. 2023 sur Expedia
The staff were very friendly and helpful. Clara went the extra mile to make our stay as comfortable as possible though nothing else was pleasant about the place. There's no microwave not only in the room but the whole lodge didn't even have 1 single microwave, not even in their kitchen. We asked the owner if he could organize a microwave for us, he said he'd look into it but never did.The toaster was broken, we literally had to stand next to it and hold the button down while toasting the bread meanwhile you'd be looking at exposed electric wires.Our bathroom had quite a strong stench and the windows didn't close. The linen has seen better days, it looked old and stained.And the greatest shock of all was that they wash all linen by hand which probably explained the stains. The housekeeping ladies literally spent the better part of the day by the side of our room washing linen in dishes. I felt sorry for them. On days that it rained the linen would then have to stay on the washing line until the sun eventually came back. The sitting room in the chalets only has space enough to sit 2 people even though it sleeps 4.It was the worst place we've ever booked in. Reception ladies told us that they don't refund under any circumstances. We had booked 4 nights so we stuck it out for the whole 4 days. It was terrible. They do have a nice pool though, so at least our kids enjoyed that.
Commentaires de Gestion de l’hôtel
27 janv. 2023 par WILFRED, Gestion de l’hôtel
Thanks for the review and booking with us!The chalet you booked does not come with a Micro wave and the one in in the kitchen is only meant for kitchen use only. However, other chalets have microwaves but the rates are higher as we indicated to you. All the rooms are cleaned thoroughly daily and mosquite killer and air freshner applied before locking them. We were not aware about the window which was not closing otherwise the maintenance personal was going to attend to it immediately. We have two bucket chairs in the living room and two others in the rooms which guests sometimes use. The button for the toaster got broken because our guests are allowed to use it on during breakfast but a new one was replaced within a few days. Its unfortunate that you are commenting on internal issues and will not say much but suffice to say, any establishment despite using washing machines or outsourcing laundry services still use hands for certain materials. The lodge has a lot of spare, fresh and new linen and if you were not happy with the ones in the rooms, the staff were going to change them immediately and with pleasure! We really appreacite your support and we tried everything within our means to make your stay comfortable despite wanting to be treated more SPECIAL than any other guests. Thanks and keep well!
4 sur 5
par un voyageur

Publié le 13 août 2022 sur Expedia
We enjoyed our stay at Tasha Lodge because the facilities were exactly as described, the staff werr friendly and helpful, little niggles were dealt with quickly and the cost was reasonable! The only small disappointment was the intermittent wifi signal.
Commentaires de Gestion de l’hôtel
17 août 2022 par WILFRED, Gestion de l’hôtel
Thank you for the wonderful review and we equally enjoyed hosting you. We appreciated your communication on all the "little niggles" as not only helped to make your stay comfortable but other guests as well. As for for the intermittent Wifi signal, we will definitely install extra broadband Repeater points to boast the signal ASAP. Finally, sorry for the late reply and Keep well!
3 sur 5
par un voyageur

Publié le 29 juill. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2016 par General Manager, Gestion de l’hôtel
Thank your for the review. We have used it to improve our services.