Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
Aucune insonorisation, literie très inconfortable. Pas de balais, passoire, épluche légumes. Si vous êtes de passage 1 nuit ça va . Nous n’avons pas pu dormir avant minuit et le réveil a 6 heures. On entend tous les bruits de pas, de chasse d’eau, de douche, les portes claques,les conversations des voisins du dessus, dessous et à côté l’ascenseur sonne et l’alarme incendie qui se déclenche inopinément. 3 fois pendant le séjour dont une fois où nous avons du attendre dehors car il n’arrivait pas à l’éteindre. Si vous êtes habitué à tous ces bruits, pas de soucis, si vous avez l’habitude du calme n’y allez pas. Le canapé-lit n’est pas un vrai lit, il fait du bruit et le matelas est complètement déformé. Si vous êtes une personne à mobilité réduite, sachez que l’ascenseur ne fonctionne pas tout le temps.
Commentaires de Gestion de l’hôtel
10 août 2024 par Cleveland Residences Paddington, Gestion de l’hôtel
Dear Bonnie,Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations and that you encountered several issues during your stay. Your comments are important to us, and we are committed to addressing them to improve our guests' experience.Our apartments are equipped with small kitchenettes designed for light cooking, which is why they come with basic equipment. We appreciate your feedback on the lack of certain kitchen items and will consider adding more amenities to enhance the convenience of future guests.We are truly sorry to hear about the noise disturbances you experienced. While over 90% of our guests rate our building as very quiet and do not encounter any noise issues, we understand that individual experiences can vary. We will look into the soundproofing concerns you raised to ensure a more comfortable stay for all our guests.Regarding the issue with the elevator, we apologize for the inconvenience it caused. Unfortunately, the problem was beyond our control, but I want to assure you that it was addressed and fixed on the same day to minimize any disruption.Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay.Warm regards,
par un voyageur
Publié le 13 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2019 par Izabela Caba, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 14 août 2024 sur Expedia
Bayswater is just a short walk away where there is many dining options and two underground spots. Paddington Station is always not far. Kensington Gardens is within walking distance and was great to walk around and let the kids play in the amazing play ground.
Commentaires de Gestion de l’hôtel
14 août 2024 par Alex, Gestion de l’hôtel
Thank you for sharing your experience! We’re delighted that you enjoyed our convenient location, with Bayswater, Paddington Station, and Kensington Gardens all just a short walk away. It’s wonderful to hear that your family had a great time exploring the area and that the kids loved the playground at Kensington Gardens. We hope to welcome you back for another memorable stay soon!
par un voyageur
Publié le 6 août 2024 sur Expedia
It's a nice place. Sofa bed and bed was comfortable. Got everything you need. The only thing we missed was a full body mirror to look after getting dressed . Had a usb charger which was convenient since we did not have an adopter for the outlet
Commentaires de Gestion de l’hôtel
10 août 2024 par Cleveland Residences Paddington, Gestion de l’hôtel
Dear Rahel,Thank you for sharing your review with us! We're delighted to hear that you found our place comfortable and well-equipped with everything you needed. It's great to know that the sofa bed and bed met your expectations and that the USB charger added to your convenience during your stay.We appreciate your suggestion about adding a full-body mirror. We understand how useful that would be, and we will certainly consider this for future improvements to enhance our guests' experience.Thank you once again for your feedback. We hope to welcome you back soon!Warm regards,
par un voyageur
Publié le 30 juill. 2024 sur Expedia
This is in a “posh” neighborhood in London. Highly recommend. 10 minute walk to Paddington and Hyde park. Very nice property and the staff were lovely to deal with.
Commentaires de Gestion de l’hôtel
3 août 2024 par Cleveland Residences Paddington, Gestion de l’hôtel
Dear Brooks,Thank you for your wonderful review! We are delighted to hear that you enjoyed our location and found it convenient being just a 10-minute walk from Paddington and Hyde Park.We’re also thrilled to know that you liked our property and had a positive experience with our staff. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.We look forward to welcoming you back for another enjoyable stay in the future!
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Cleveland Residences Paddington, Gestion de l’hôtel
Dear Peter,Thank you for taking the time to share your feedback. We appreciate all feedback, as it helps us improve our services and provide a better experience for our guests.We noticed that you gave us an average rating, and we would love to hear more about what we can do to enhance your stay in the future. Your suggestions and insights are invaluable to us, and we are committed to making continuous improvements based on our guests' experiences.We look forward to hearing from you and hope to have the opportunity to welcome you back soon.Thank you once again for your feedback.
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Cleveland Residences Paddington, Gestion de l’hôtel
Dear Donghoon,Thank you for taking the time to share your feedback. We appreciate all feedback, as it helps us improve our services and provide a better experience for our guests.We noticed that you gave us an average rating, and we would love to hear more about what we can do to enhance your stay in the future. Your suggestions and insights are invaluable to us, and we are committed to making continuous improvements based on our guests' experiences.We look forward to hearing from you and hope to have the opportunity to welcome you back soon.Thank you once again for your feedback.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Cleveland Residences Paddington, Gestion de l’hôtel
Dear Ping,Thank you for your positive feedback!We look forward to welcoming you in our apartments again in the future.Warm regards,
par un voyageur
Publié le 30 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Cleveland Residences Paddington, Gestion de l’hôtel
Dear Scott,Thank you so much for your glowing review of our hotel apartments! We are delighted to hear that you had such a wonderful stay with us. Our team strives to provide a top-notch experience for all our guests, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We hope to have the pleasure of welcoming you back to our hotel apartments in the near future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing us and for sharing your positive experience!Warm regards,
par un voyageur
Publié le 1 juin 2024 sur Expedia
Check in was exceptionally difficult as our plane arrived late at night and reception was not open. The instructions to enter the apartment were not clear and so we had to get assistance from the night porter. He could not find our booking, so we were treated like dodgy vagrants rather than as international guests who had booked and FULLY paid for accommodation months before. The room was small and airless and our experience was not great. Better communication would have made our experience happier and better. The area around it was nice and the underground and shops convenient, but we couldn't wait to leave.
Commentaires de Gestion de l’hôtel
30 juin 2024 par Cleveland Residences Paddington, Gestion de l’hôtel
Dear Hilkka, Thank you for taking the time to provide your feedback. We are sorry to hear that you found our check-in instructions unclear. We strive to make the process as smooth as possible and want to remind you that we always have a security person on call after 22:00 who can assist with any issues.Regarding your comment about feeling treated like "dodgy vagrants," we are unsure of what specific incidents you are referring to, as you did not provide details. Without more information, it is difficult for us to address this concern directly. Please know that we take such feedback seriously and aim to treat all our guests with respect and courtesy.We also apologize that you found the room not airy enough for your liking. As you booked a lower ground floor flat, it may indeed feel "less airy" compared to other options, but these rooms are offered at lower rates for this reason. We regret any discomfort this may have caused.Lastly, we could not find any record of you reporting these issues during your stay. Our friendly staff is always ready to help address any dissatisfaction you may have, and we encourage guests to bring any concerns to our attention immediately so we can resolve them promptly.Thank you again for your feedback. We hope to have the opportunity to provide you with a more satisfactory experience in the future.
