Note fondée sur 956 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,8 sur 5
88 % des clients le recommandent
4,1 Propreté de la chambre
4,1 Service et personnel
3,5 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Great stay at Langham court hotel

Publié le 31 janv. 2024 sur Hotels
Accueil chaleureux. Personnel disponible, à l’ecoute. Petit hotel bien placé et calme. Je recommande
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Gem Hotels, Gestion de l’hôtel
Dear Guest, Thank you very much for giving us a perfect rating and for recommending our hotel. We're thrilled that our team could enhance your stay and that you found our hospitality excellent and accommodating. We’re also delighted to hear that you found our location quiet and convenient and we all be extremely happy to serve you once again in the future.Kind regards,Guest Relations Team
5 sur 5
par un voyageur

Publié le 24 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Gem Hotels , Gestion de l’hôtel
Dear Guest, Thank you for reviewing us online and we are so happy to see your 10/10 score and we are glad that your Gem experience did not disappoint and you returned home with many happy memories of your time with us. We hope to serve you in the future.Kind regards,Guest Relations team.
5 sur 5
par un voyageur

Publié le 18 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
22 déc. 2022 par Gem Hotels , Gestion de l’hôtel
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and review such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Warm regards,Guest Relations Team.
4 sur 5
par un voyageur

Publié le 17 juill. 2022 sur Expedia
Hôtel très bien situé. Gentillesse du personnel, chambre simple et propre
Commentaires de Gestion de l’hôtel
21 juill. 2022 par Gem Hotels, Gestion de l’hôtel
Dear Guest, We love hearing feedback such as yours, and it is wonderful to see you found our team friendly and enjoyed our location and the room - we hope you had a fab time exploring London! We look forward to welcoming you back in future. warm regards, Guest Relations Team.
5 sur 5
par un voyageur

Publié le 16 oct. 2021 sur Hotels
Un bâtiment élégant dans un beau quartier très central, près des cafés chics et des restaurants agréables. Les chambres sont assez petites, mais plutôt confortables, et décorés avec un certain goût. Les personnes à la réception sont agréables. Dommage qu’à mon etage les personnes qui faisaient le manage parlait très fort et même semblaient se disputer (durant l’après midi), si bien qu’il fallait que je sorte à deux reprises de ma chambre pour leur demander de faire moins de bruit afin que je puisse me reposer.
Commentaires de Gestion de l’hôtel
19 oct. 2021 par Gem Hotels, Gestion de l’hôtel
Dear Guest Thanks for taking the time to share your prestige opinion about your stay with us at Gem Hotels. We take pride in giving outstanding services to every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Warm Regards, Guest Relations Team.
5 sur 5
par un voyageur

Publié le 17 août 2020 sur Hotels
Fantastique. Très bon service. Je recommande !
Commentaires de Gestion de l’hôtel
17 août 2020 par Francyla , Gestion de l’hôtel
Thank you so much for your kind words, Alicia. We really appreciate you taking the time out to share your experience with us. We look forward to welcoming you to Gem Hotels in the future
5 sur 5
par un voyageur

AVIS

Publié le 2 mars 2020 sur Hotels
PARFAIT
Commentaires de Gestion de l’hôtel
2 mars 2020 par Gem Hotels, Gestion de l’hôtel
Dear Guest We are incredibly grateful that you took the time out to leave us this note about your stay with us at The Langham Court Hotel. Our Hotel values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Warm Regards, Guest Relations Team
5 sur 5
par un voyageur

Publié le 15 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
30 janv. 2020 par Gem Hotels guest relations team, Gestion de l’hôtel
Dear Guest, We thank you for taking the time to complete our online review following your recent stay at the Langham Court Hotel. We at Gem Hotels are focused on delivering the highest standards of facilities and personal services to our guests and your valued response assists us in our efforts to achieve this. We are pleased that you enjoyed your stay with us and thank you for your comments. We look forward to the opportunity of welcoming you back to Gem Hotels in the future. kind regards,
1 sur 5
par un voyageur de Montreal

Publié le 14 janv. 2020 sur Expedia
This is a fraudulent property with rude staff. The hotel was unable to honour the reservation we made with them as they did not have the type of room we booked for our 7 night stay. The staff was arrogant and rude and did not do anything to help resolve this. We had booked a superior double room that should have had a bathtub according to their listing and we were surprised that the hotel did not have such rooms, they gave us a room with 2 old single beds that were pushed together and were told to "deal with it". The bathroom was disgusting and the toilet would not flush properly, there was a tiny square stand shower with horrible water pressure that people of a bigger build would not fit into. The towels provided were nasty with a yellow and overused tone. Both Expedia and the hotel refused to refund us when we did not want to stay in the disgusting room we were given. Staying at this hotel definitely put a dark cloud on our time in London and we wish that we had made a better choice by not staying here. Please avoid this property at all costs if you value your money and want a nice vacation. Disappointed with Expedia and the way they allow such fraud to occur through their platform.
Commentaires de Gestion de l’hôtel
4 févr. 2020 par Gem Hotels Guest Relations Team, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to share your experience of Langham Court Hotel. We are sorry to hear that some elements of your stay did not meet expectations. I understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. Customer feedback is vital to our operations and we are most grateful for the effort you have made to share your observations.Your experience has been shared and passed to the relevant personnel for internal investigation and retraining purposes. Please allow me to reassure you that the hotel will use your comments to improve future services. We highly value your patronage and genuinely hope you will afford us the opportunity to welcoming you back soon. Kind Regards,
4 sur 5
par un voyageur

Emplacement idéal - Hotel vieillot.

Publié le 6 janv. 2020 sur Hotels
Emplacement idéal ! vous ne pouvez pas avoir mieux. Personnel aux petits soins. Hôtel vieillot et chambres vraiment trop petites. Salle de bain minuscule. Pas de pommeau de douche! et le lit ne fait meme pas 140 de large. A Deux dans une chamnre c'est vraiment petit. Literie confortable !
Commentaires de Gestion de l’hôtel
4 févr. 2020 par Gem Hotels Guest Relations Team, Gestion de l’hôtel
Dear Guest, We thank you for taking the time to complete our online review following your recent stay at the Langham Court Hotel. We at Gem Hotels are focused on delivering the highest standards of facilities and personal services to our guests and your valued response assists us in our efforts to achieve this. It is great to know that you found our staff to offer a great service in a friendly and professional way. Rooms vary in sizes and shapes at the Grange Langham Court Hotel as it is a listed building within a conservation area and we are restricted by English Heritage and other building regulations.We are pleased that you enjoyed your stay with us and thank you for your comments We look forward to the opportunity of welcoming you back to Gem Hotels in the future. Kind Regards,
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