Note fondée sur 884 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juin 2024 sur Expedia
Hébergement à fuir ! Très vieillot et sale
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Kathian Rigobert , Gestion de l’hôtel
Good Day Jovanie, At Hilton Kensington we aim always to ensure your experience is welcoming and met with the highest level of service at all times. Your review will help as we pursue our goal in ensuring every guest who stays with us is left satisfied. We hope to welcome you again please contact us the next time you are staying in London in order to do so. Team Kensington
par un voyageur
Publié le 15 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juin 2024 par Kathian Rigobert , Gestion de l’hôtel
Hi Louisa, We appreciate your review and hope to welcome you back here with us soon in the not so distant future. Team Kensington
par un voyageur
Hôtel sympa, mais où on dort mal
Publié le 28 févr. 2024 sur HotelsL'hôtel est très bien . Mais la qualité de la literie ( oreiller matelas, couette) est très mauvaise.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Kathian Rigobert , Gestion de l’hôtel
Hello Benoit, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.
par un voyageur
Publié le 1 janv. 2024 sur Expedia
unfortunately we had a really bad experience in this hotel the first day.
the room door couldn’t be opened after I have left the room for 30 min for the first time. I didn’t appreciate the way the staff has managed the situation. instead of being optimistic and try to find a solution, they were telling me that someone may have entered the room in which my passport and all my personal belongings were in there.
at the end, it was just the keys battery system that was uncharged. however, really not professional
Commentaires de Gestion de l’hôtel
9 janv. 2024 par p, Gestion de l’hôtel
OmaymaThank you for your review and I am so sorry that we have let you down on this occasion and we have reviewed your comments with our team. I do hope that we will have an opportunity to welcome you back.Do let me know when you have next booked a stay so we can ensure you are well looked after.Kind RegardsPatricia MahonGeneral Manager
par un voyageur
Publié le 25 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Kathian Rigobert , Gestion de l’hôtel
Good day, Thank you for taking the time to leave us a review we are pleased to see that the staff, value for money and locations were all 10s in your book. Your comments will help in our continuous efforts in improving our guest’s experience. We hope to continue exceeding your expectations on your next stay with us and look forward to welcoming you in the not so distant future.
par un voyageur de Paris
Publié le 3 déc. 2023 sur Expedia
Worst bathroom ever, I couldn’t move in the shower because it was ridiculously small
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Patricia, Gestion de l’hôtel
Thank you for posting your review. I am sorry that you were disappointed your stay. Please do let me know when you have next reserved a room so that I can ensure you are well looked after.Kind RegardsPatricia MahonGeneral Manager
par un voyageur
Publié le 12 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Patricia, Gestion de l’hôtel
Thank you for your rating, we hope to welcome you back soon.Kind RegardsTeam Kensington
par un voyageur
Holland park based hotel A+
Publié le 6 oct. 2023 sur HotelsHotel from the well known chain in a safe and really nice area, quiet room, a bit outdated but with a comfortable bed and a very good breakfast.
Commentaires de Gestion de l’hôtel
9 oct. 2023 par Patricia, Gestion de l’hôtel
Thank you so much for you review, we are very happy to read that you enjoyed your time with us. We hope to welcome you back soon.Kind RegardsTeam Kensington
par un voyageur
Publié le 11 août 2023 sur Expedia
Unfortunately, I couldn't go to London at those dates because of an unexpected family matter (funeral of my uncle).
I tried contacting Expedia to see if I could postpone my city trip at another date but the answer I received was so rigid and firm that I did not even try to go further in those circumstances.
I was however offered to postpone with some charges that were actually more expensive than my original reservation...
I don't think I will ever use your website again. Calling more than a week in advance to cancel should be possible at no charges. Even more so if you ask for a reservation to be postponed.
In a city like London, I have no doubts that the room would have been re-booked in no time.
Hope this feedback will reach you as a very unhappy customer.
Commentaires de Gestion de l’hôtel
15 août 2023 par Team Kensington, Gestion de l’hôtel
Dear Olivier,We are truly sorry to hear about the unfortunate circumstances that led to the cancellation of your trip and the difficulties you faced with the booking. We would like to have you stay with us! We understand that unexpected situations can arise and wish we can be of more help, unfortunately, we have no control over Expedia's booking policy regarding cancellations and refunds. On your next booking, please feel free to reach out to us directly. Thank you for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
par un voyageur
PAS ASSEZ CONVAINCANT
Publié le 1 août 2023 sur HotelsJE SUIS DEÇU DU STANDING DES CHAMBRES PAR RAPPORT AUX PHOTOS. NIVEAU DE CONFORT TROP BAS (CHAMBRE ENCOMBRANTE ET LIT NON CONFORTABLE)
Commentaires de Gestion de l’hôtel
7 août 2023 par Team Kensington, Gestion de l’hôtel
Dear Moussa,Thank you for your feedback. We are sorry to read that you are disappointed with the room. Your comments about the bulky room and uncomfortable bed have been noted, and we will work to address these concerns to ensure a better experience for our guests.Your satisfaction is important to us, and we hope to have the opportunity to provide you with an improved stay in the future.Best regards,
