Avis Perfect Location in Richmond, ‘Ted Lasso’ cobbled street, Beautiful flat

To provide some more detail on the points raised: Noise: the flat is in the town centre in Richmond. It is down a cobbled side street. There is a nice pub 4 doors down where the patrons need to be fully inside by 10pm. There can be some noise from the 3 tables outside before 10pm, but it is very rare for it to be disturbing. In the 12 years I lived in the flat I didn’t hear anyone power washing the churchyard at midnight. I do not know why this might have happened. There has also never been an issue with people playing games outside the flat. Nor has the alarm in the shop below gone off as far as I can remember. It is a quiet side street that leads through a church yard (with one of the most beautiful churches in London) and goes through to another part of Richmond. Definitely not a games area. I am very sorry that this guest had a noisy stay, but that is absolutely not normal. For full disclosure on noise, there is plane noise in Richmond that is unfortunately unavoidable in SW London and also the church bells ring at 10am on a Sunday morning and the flat is close to the church. Bathroom - the bathroom is small, but it is very, very unfair to call it unusable. I am 6’3 and I lived very happily there for 12 years. The bath is a shortened bath to fit the space, but only a bit short and my 5’8 wife tells me she is able to lie in it normally. Again, it is a very small bathroom so there isn’t a lot of space, but anyone can use the toilet completely as normal, there is a sink and a shower above the bath with great water pressure, which I value. Smell/Cleanliness - the flat is cleaned for 2 to 3 hours by the same cleaner I have had for 15 years before every guest. All the linen (including duvet covers) is, of course, washed between guests and is high quality linen from John Lewis. The beds have 2 or 3 year old high quality Sealy mattresses. I assume the ‘musty’ smell is the smell that comes in the entranceway (the flat has its own front door at street level and then a staircase that goes up to the flat. It makes it feel a bit like a house). This comes from the basement physio and massage therapist next door. It’s the smell of the oil they use. I don’t mind it but I can imagine some people might, but it also doesn’t go up into the flat, it’s just at the front door. Unfortunately none of these points were raised during the stay or I would have loved to try and help. We feel strongly that this review doesn’t represents the flat