Note fondée sur 484 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par General Manager, Gestion de l’hôtel
Dear Frédérik, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at AC Hotel Downtown Los Angeles. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely, Steve Choe,General Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Loved the view from our room. Nice friendly staff
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Shannon, It was such a pleasure to host you during your visit to LA. We are delighted to hear how much you appreciated our cordial staff and loved taking in some stunning views from your room. Thank you for choosing the AC Hotel Downtown Los Angeles for your stay, and we look forward to your return soon.Sincerely, Steve Choe,General Manager
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Sun, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely, Steve Choe,General Manager
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Mann-Ho, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely, Steve Choe,General Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
The staff was great, the valet attendants were phenomenal, the hotel is beautiful but the rooms are so small. I love a Marriot but this had upscale hostel vibes. The toilet and shower set up are weird and there was no room service. The elevators in and out of the building are confusing as well. It takes you at least a day to get used to the set up. For Marriot prices, I expected more as far as the room.
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Katie, Thank you for selecting the AC Hotel Downtown Los Angeles for your stay. We are pleased to hear how much you appreciated our cordial staff, but we regret not meeting all of your expectations, especially with our accommodations as well as the elevators. We will share these comments with our team as we are always striving to improve our guest experience on all levels. We value your business and would love to see you again for the seamless stay you deserve.Sincerely, Steve Choe,General Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
Very pretty property, but very limited access to the pool, and most restaurants are closed during the day and on Mondays which was inconvenient.
Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
Dear Arika, While we are glad you liked our intuitively designed accommodations, we regret not meeting all of your expectations. We appreciate you for sharing your valuable feedback as it helps us enhance our guest experiences. Thank you for choosing AC Hotel Downtown Los Angeles, and we look forward to welcoming you again the next time your travels bring you back this way.Sincerely, Steve Choe,General Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
On the time of checking the staff was not able provide keys for the room.The room that was provided at first had dirty bedding and worn. After complaining to front desk, they were to change room for us. Glad that stayed only one night. Not for traveler with family.
Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
Dear Guest, We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure a better guest experience going forward. Thank you for taking the time to review your stay with us, and we hope you will allow us a second chance to restore your confidence in us.Sincerely, Steve Choe,General Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
View
Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
Dear Fernan, We are delighted to know you felt so at home with us and that you enjoyed the sweeping views of Los Angeles from our floor-to-ceiling windows. Thank you for allowing us to host your recent visit to our city! On behalf of all of us at AC Hotel Downtown Los Angeles, the pleasure was ours, and we look forward to you joining us again soon.Sincerely, Steve Choe,General Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Es war ein toller Aufenthalt, nichts auszusetzen!
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Viviane, Thank you for staying at AC Hotel Downtown Los Angeles and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely, Steve Choe,General Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
2 stars because of your hidden fees, that basically ruined my whole time. Thanks. I’ll definitely never book here again because of it.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Enajyram, We value guest feedback, and we thank you for taking the time to share yours. Our fees are listed on our website, and we apologize if this was not properly communicated with you. Thank you for choosing us, and we hope you will reconsider and stay with us again.Sincerely, Steve Choe,General Manager
