Note fondée sur 882 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 sept. 2024 sur Expedia
par un voyageur
Publié le 12 sept. 2024 sur Expedia
No room service been provided room is infested with bugs and roaches
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jack, Thank you for your recent stay and your feedback. We sincerely apologize for the issues you encountered during your stay, particularly the lack of room service and the presence of pests. We understand how frustrating this must have been and regret that we fell short of providing you with the comfortable experience you deserve. Please know that we take cleanliness and pest control very seriously and are working diligently to address these concerns with our team to prevent them from recurring. We appreciate your feedback and hope you will give us another chance to deliver a much-improved stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 11 sept. 2024 sur Expedia
par un voyageur
Publié le 10 sept. 2024 sur Expedia
par un voyageur
Publié le 10 sept. 2024 sur Expedia
It was average for this price point
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Barry, Thank you for your feedback. We appreciate your perspective on the value of the price. We aim to provide a comfortable stay at a reasonable cost, and your comments help us understand where we can improve. If there are specific areas where you feel we could enhance our services or amenities, please let us know. We look forward to welcoming you back and hope to offer an even better experience in the future. Sincerely,Hotel Management
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Mold in the bathroom
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Juan, Thank you for bringing this to our attention. We sincerely apologize for the presence of mold in the bathroom. This is not acceptable, and we will address this issue immediately to ensure our facilities meet the highest cleanliness standards. Your feedback is crucial in helping us improve. We appreciate your understanding and hope to have the opportunity to provide you with a cleaner and more comfortable experience during your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 9 sept. 2024 sur Expedia
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The floor in the room and the hallway carpet was dirty. The windows were also dirty. The so called ",breakfast" consistedof a stale muffin and coffee.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Karen, Thank you for sharing your concerns. We apologize for the cleanliness issues you encountered during your stay and assure you that we will address them with our team to uphold our standards. We also regret that the complimentary grab-and-go breakfast did not meet your expectations, and we will share your feedback with our breakfast staff as we strive to improve the guest experience. We hope you’ll consider staying with us again for a much-improved visit.Sincerely,Hotel Management
par un voyageur
Publié le 8 sept. 2024 sur Hotels
par un voyageur
Not too long but good enough.
Publié le 8 sept. 2024 sur HotelsIt had plenty of parking. Could use a touch of cleaning around the parking lot to look presentable. Front trash bin at the entrance of the building was over flowing. Friendly customer services, knowledgeable and very informative staff Receptionist. Spacious room with double queen size, plenty of storage and room for suit cases . Did have tiny roaches. A well size kitchen with decent refrigerator and freezer, electric stove and microwave available. The hallway did have a wierd moldy smell with a mix of marijuana.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Vane, Thank you for your feedback! We are pleased you found the parking ample and enjoyed the spacious room and kitchen amenities. We regret the issues you encountered and will address them with our team. We are glad you found our staff friendly and informative. Your comments help us improve, and we hope to welcome you back to Extended Stay America for a better experience.Sincerely,Hotel Management
