Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juin 2022 sur Expedia
Bon niveau général. Dommage que la restauration soit un peu trop chère et mal maîtrisée (toasts beurrés n’importe comment, commandes imprécises etc…)
Commentaires de Gestion de l’hôtel
9 juin 2022 par Carey T, Gestion de l’hôtel
Dear Olivier,
Thank you for staying with us and sharing your honest review. We strive to provide the highest level of service to every guest and we wish to apologize for failing to meet your expectations in regards to food and beverage.
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Carey T, Gestion de l’hôtel
Good Morning Jason,Thank you for your review, we sincerely appreciate it and hope to see you again very soon.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Victoria Houston, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 8 août 2024 sur Expedia
Staffs are very nice.
Commentaires de Gestion de l’hôtel
12 août 2024 par Victoria Houston, Gestion de l’hôtel
Dear Nobuko,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par Victoria Houston, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Victoria Houston, Gestion de l’hôtel
Dear Lizette,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Victoria Houston, Gestion de l’hôtel
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Victoria Houston Customer ServiceSheraton Ontario Airport Hotel
par un voyageur de Las Vegas
Publié le 21 juill. 2024 sur Expedia
Hotel is under construction. Not a big deal, I get it. Sooner or later they all need an upgrade. They should disclose this when booking. Rooms are ok at best. They need an upgrade forsure. A/C in room is super noisy. Bathrooms are small, shower heads are too low. (Im not a tall person BTW). Not many other options in the area but it is what it is I guess.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Victoria Houston, Gestion de l’hôtel
Dear Alonso,Thanks for bringing this to our attention. Please accept our sincere apologies for the inconvenience caused by the ongoing construction during your recent stay with us. We acknowledge that this disrupted your experience and did not meet our usual high standards. Our goal is to have all of the visible construction in the lobby completed within two weeks. I assure you that our new lobby will make your future stays with us even more enjoyable. Once again, I sincerely appreciate your understanding while we make these great enhancements. Sincerely,Customer Service Sheraton Ontario Airport Hotel
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Victoria Houston, Gestion de l’hôtel
Dear Jesse, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
par un voyageur
3 stars
Publié le 8 juill. 2024 sur HotelsUnder construction
Didn’t even have all amenities
Missing extra towels
Missing blow dryer
Bed was too hard
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Victoria Houston, Gestion de l’hôtel
Dear Valerie,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention, I sincerely apologize . I will share your message with the hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
