Note fondée sur 183 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,9 Propreté de la chambre
2,6 Service et personnel
2,2 Confort de la chambre
1,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Trey,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
The room was/is infested with cockroaches. When I woke up in the morning, I was covered with ticks from the bed(9)!!! The swimming pool was littered with broken glass, rubbish and debris. It was the worst hotel I have ever stayed in in all of my global travels.
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear glenn,Thank you for your feedback. We sincerely apologize for the issues you encountered. Please know that our hotel regularly conducts pest control and follows strict cleaning protocols to ensure a clean and safe environment for our guests. This appears to be an isolated incident, and we are taking your concerns seriously. We will thoroughly investigate and address the matter immediately, including the pool area. Your experience is not reflective of our usual high standards, and we appreciate you bringing this to our attention.Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Christa,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jessica,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager
par un voyageur de New Albany
Publié le 15 août 2024 sur Expedia
The room smelled horrible there was so many roaches it was crazy u don't want to stay here
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Heather,We’re deeply sorry to hear about your experience. This is not the standard we strive for, and we take your concerns very seriously. Our hotel follows regular pest control and strict cleaning protocols, so we will investigate this issue immediately. Your feedback is important to us, and we will work hard to address these concerns. Thank you for bringing this to our attention.Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Michael,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Frank,Thank you for visiting our hotel. We would appreciate more details about your stay, especially since you rated us with only 6 stars. Your feedback is valuable as we strive to enhance our services. We hope to welcome you back in the near future!Sincerely, Hotel Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
Arrived for my reservation they said they didnt have one for me and went to wash hands bathroom sink didnt turn on. Went to turn tv on it did not work. Went shower and all had to dry off with was a hand towels. Then about 330 4 in the morning someone was outside blasting music for at least 30 mis to an hour. It said had breakfast on the go and had nothing but coffee.
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kathryn,Thank you for sharing your experience. We regret the issues you encountered with your reservation, room amenities, and noise disturbances. Your feedback is important, and we will address these concerns to improve our service. We appreciate your patience and hope to better serve you in the future.Sincerely, Hotel Manager
par un voyageur
Mr.
Publié le 30 juill. 2024 sur HotelsIt was Roaches all over the place walked in and walked right back out . Ended up just leaving and staying at a different place. The worker at the desk was nice but couldn't help me the situation. Still waiting to talk to a manager.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Drug users and prostitution
