Avis Hotel Pawan Palace Lumbini

We didn't get the room we ordered (and paid for). The unfortunately very meager confirmation from Expedia, which did not list the room type, was not helpful either. There was a hole where the minibar with refrigerator was supposed to be. Hot water only came when asked one day and not at all the next. Since there were very few guests in the hotel, there was no breakfast buffet. That's ok, but the menu offering was very meager. They also managed to ensure that the tea was only served after all the other breakfast had already been there. The question about booking a car for onward travel was very reluctant to be heard; there was no way to help. The neighboring hotel, where we were not guests, was very kind about this. All in all very disappointing and totally overpriced.

The hotel is not ready to open ,still making ,just try open, just try open or half open no problem,but out side no hotel name, phone incorrect, we hardly to find the hotel, when we arrive although has room give us, room also nice,room no problem, but I can see all the room number just use stick to write,not fix,not finish,one side stairs close ,all facilities no has, spa ,gym room, swimming pool etc, all still making,room still making, I think lobby still no clear finish,but I can accept. Restaurant I think already ready.I book including breakfast buffet, but really no have buffet because just only two customer.has breakfast include to eat but order and also no have menu because not ready. The hotel not ready open but already can book, really not good. The name make outside the building how important also no have.no directions to teach me go,because not ready .the staff cannot give us suitable reasons why like that, just say we open,if customer come we will give room.they has say sorry to us but not meaningful.this hotel is expensive,Loss my money.