Note fondée sur 135 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Nathaly de Paris
Fabuleux!
Publié le 23 août 2015 sur HotelsSéjour feerique. Un petit coin de paradis dans un hôtel magnifique au bord d'une plage somptueuse. Dommage que le wifi ne soit pas a la hauteur de tour le reste (insupportable).
par un voyageur
Publié le 18 août 2024 sur Expedia
Really beautiful ocean views. You can organize whale watching and to swim with sea turtles nearby. Kind of a dusty, rough road to get to Arennas. We enjoyed a peaceful weekend there. The food was good and healthy, lots of quinoa, veggie/fruit smoothies, fresh fish.
Commentaires de Gestion de l’hôtel
19 août 2024 par Alejandro Lazo, Gestion de l’hôtel
Dear Kristin,Thank you for your delightful review! We're thrilled to hear that you enjoyed the amazing location, delicious food, and outstanding service provided by our staff during your stay at Arennas. Your kind words are a true testament to our commitment to providing a memorable experience for our guests. We sincerely appreciate your recommendation and look forward to welcoming you back for another blissful vacation.Best wishes!Alejandro LazoHotel Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Erick the bartdenter is the best !
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Alejandro Lazo, Gestion de l’hôtel
Dear Monica, made us really happy to know that you loved the warmth of our people, almost of Erick and we will share your comments with him. Our stage is ready to receive you once again at this paradise.Kind regards,Alejandro LazoHotel Manager
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Alejandro Lazo, Gestion de l’hôtel
Hola Marco:Gracias por compartir tus comentarios sobre nuestro hotel. Tu opinión es muy importante para nosotros para seguir mejorando día a día.Esperamos tener la oportunidad de recibirte nuevamente en ArennasSaludos Cordiales,Alejandro LazoGerente de Hotel
par un voyageur de Newcastle
Publié le 23 mai 2024 sur Expedia
Excellent vacation package. Really nice staffs. Transportation to this hotel is the only minus.
Commentaires de Gestion de l’hôtel
8 juin 2024 par Alejandro Lazo, Gestion de l’hôtel
Hello ,On behalf of the staff and Management of our property we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Arennas.We're very glad to know you had a great time in our property and enjoyed what we have to offer. We truly hope to have the opportunity to host you once again in a near future.Best regards,Alejandro LazoHotel Manager
par un voyageur
Publié le 15 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Alejandro Lazo, Gestion de l’hôtel
Hola Aleksandra:Gracias por compartir tu experiencia con nosotros.Nos alegra que tu estadía con nosotros haya sido excelente y hayamos podido superar tus expectativas. Comentarios como los tuyos hacen que el equipo siga esforzándose cada día más.Estaremos muy contentos de tenerte nuevamente en Arennas.Saludos,Alejandro LazoGerente de Hotel
par un voyageur
Publié le 17 mars 2024 sur Expedia
Excellent food!!! Amazing beach and rooms were perfect .
Commentaires de Gestion de l’hôtel
18 mars 2024 par Alejandro Lazo, Gestion de l’hôtel
Thank you for such a positive review.We're thrilled that the cuisine met your expectations and that you found our range of dishes delightful. It's fantastic to know that our beach and pool areas contributed to your enjoyment. Our team, are overjoyed to receive your compliments and to have been a part of making your stay memorable.It would be a pleasure to welcome you back.
par un voyageur
Agradable
Publié le 10 mars 2024 sur HotelsMuy bien,disfrute las instalaciones con mi esposa y un ambiente agradable y acogedor.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Alejandro Lazo, Gestion de l’hôtel
Hola Gustavo:Gracias por compartir tu experiencia con nosotros.Nos alegra que tu estadía con nosotros haya sido excelente y hayamos podido superar tus expectativas. Comentarios como los tuyos hacen que el equipo siga esforzándose cada día más.Estaremos muy contentos de tenerte nuevamente en Arennas.Saludos,Alejandro LazoGerente de Hotel
par un voyageur
Amazing vacation
Publié le 6 févr. 2024 sur HotelsIt was amazing, all the employees were very friendly and ready to assist. The entire hotel was very clean and well maintain. Food was very good.
Road to the hotel needs attention
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Alejandro Lazo, Gestion de l’hôtel
Dear Carlos,Thank you for such a positive review.We're thrilled that the cuisine met your expectations and that you found our range of dishes delightful. It's fantastic to know that our beach and pool areas contributed to your enjoyment. Our team, are overjoyed to receive your compliments and to have been a part of making your stay memorable.It would be a pleasure to welcome you back.
par un voyageur
Not 5 stars but nice beach / Very pricey
Publié le 30 nov. 2023 sur HotelsNot 5 stars. The customer service is not up to par with 5 stars and the food was awful so expect to eat other places about 20 mins away. No one tells you that the road getting to the hotel is the bumpiest ride I’ve ever experienced. The beach was my favorite part since it’s private. The rooms (we got the garden view) did not look like the pictures like they were smaller and outdated. Front desk is useless when you have problems and they tried to charge me double for my food. Beach Water is too cold and strong to go in plus lots of rocks but they offer paddle boarding at the hotel. This hotel is pricey for what it is…
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Alejandro Lazo, Gestion de l’hôtel
Dear Alexandra,Thank you for taking the time to share your comments with us. We regret knowing there were several aspects of your stay that weren't to your liking and we apologize for not providing you with the quality service that represents us. Nonetheless, rest assured that we are taking your comments into account in order to make the necessary improvements. At Arennas we value our guests feedback.We hope to have the opportunity of welcoming you again in the future and providing you with the experience you deserve.Kind regards,Alejandro LazoHotel Manager
