Avis Makati Shangri-La, Manila

Dear Favrel, we're delighted to hear you had an exceptional stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Thierry, Thank you for taking the time to share your feedback with us. We're glad to know that you had a delightful experience during your stay. We're also thrilled to share with you that we will be renovating soon. Until then, we look forward to welcoming you back. Best, Makati Shangri-La, Manila

Dear Mylene, Thank you for giving us a good rating. It was our pleasure to be of service to you. We look forward to welcoming you back soon.

Dear Gerard, Thank you for your detailed review during your stay at Makati Shangri-La, Manila. I am glad that our hotel facilities, services, food and central location suited you and your family well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Greg Findlay

Dear Diane,Thank you so much for sharing your feedback! We are absolutely thrilled to know that you had such a positive experience during your stay at Makati Shangri-La. Your satisfaction means the world to us, and it’s incredibly rewarding to know that we met your expectations in every aspect.Should you have any suggestions or preferences that could make your future stays even more enjoyable, please feel free to share them with us. We are always eager to enhance our guests’ experiences.Thank you once again for choosing to stay with us. We look forward to welcoming you back to Makati Shangri-La, Manila, for another flawless stay.Warm regards, Udo Wittich, Hotel Manager

Dear Mark, Thank you for taking the time to share your detailed feedback following your recent stay at Makati Shangri-La, Manila. I’m glad to hear that you enjoyed most aspects of your stay, especially the pool. However, I sincerely apologize for the issues you experienced, and I truly appreciate your candidness in bringing these matters to our attention.I deeply regret the situation regarding the restaurant and your wife’s shoes. I understand how disappointing it must have been, especially given the significance of the occasion. This is certainly not the experience we aim to provide. While we do have dress code policies in place for slippers, we appreciate your understanding. We will also review on how we can improve on handling similar situations with more sensitivity and care, to ensure that our guests are treated with the utmost respect, and that we provide better communication and flexibility in situations like this.I also apologize for the disturbance caused by the call to your room while the “Do Not Disturb” sign was displayed. This should not have happened, and I will work with our team to reinforce the importance of respecting guest privacy, especially during times of rest.Lastly, I appreciate your feedback regarding the blankets. Your comment is noted, and I will be reviewing the quality of the bedding with our housekeeping team to ensure that our guests are provided with the comfort they expect, without compromising on warmth and coziness.Thank you once again for sharing your concerns. Your feedback is invaluable in helping us improve, and I assure you that we will take corrective measures. Should you have any additional details or suggestions that you would like to share, we would love to hear them. We hope to have the opportunity to welcome you back to Makai Shangri-La in the future and provide you with a much-improved experience.Warm regards, Udo Wittich, Hotel Manager

Dear Keita,Thank you for sharing your feedback following your recent stay at Makati Shangri-La, Manila. We truly appreciate your support and are pleased to know that you had a positive experience overall.While we are happy with this rating, we always strive for excellence and are eager to learn how we can make your future stays even more enjoyable. If you have any specific comments or suggestions that would help us to improve, we would be very grateful to hear them.Thank you once again for choosing to stay with us and for taking the time to provide your feedback. We look forward to the opportunity to welcome you back in the near future and to providing you with an even better experience.Warm regards, Udo Wittich, Hotel Manager