Note fondée sur 950 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 mai 2024 sur Expedia
TV opening not easy. Easier remote !
Heating control to renovate
Commentaires de Gestion de l’hôtel
13 juin 2024 par Jei, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to leave a review following your recent stay at Clarion Pointe Hotel. We value all feedback from our guests, and we're glad to hear about your experience. Your comments help us continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
par un voyageur
Publié le 5 juill. 2019 sur Hotels
par un voyageur
Publié le 4 juill. 2019 sur Expedia
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Jei, Gestion de l’hôtel
Dear Marc,Thank you so much for your fantastic 10-star review! We’re thrilled to hear that you enjoyed your stay at Clarion Pointe. Your kind words motivate us to keep providing the best experience for our guests.We can’t wait to welcome you back soon!Warm regards,
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Jei, Gestion de l’hôtel
Dear Rob,Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you enjoyed your stay at Clarion Pointe. Your kind words motivate us to keep providing the best experience for our guests.We can’t wait to welcome you back soon!Warm regards,
par un voyageur
Publié le 29 sept. 2024 sur Expedia
There was no heat in the rooms, when the front desk was called they said to turn of the ac and it would warm up as the rooms are not heated, this makes NO sense as it is Alberta and it gets cold in the winter. The showers were warm, but not hot. it was a disappointing experience. will not book again.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Jei, Gestion de l’hôtel
Dear Michelle,Thank you for sharing your experience with us. I sincerely apologize for the issues you encountered during your stay, particularly regarding the heating and shower temperature. Your comfort is our priority, and I understand how frustrating this must have been, especially during Alberta’s cold winters.I appreciate you bringing this to our attention, and I will ensure that our team addresses these concerns. We value your feedback and hope you might consider giving us another chance in the future.Best regards,
par un voyageur
Publié le 29 sept. 2024 sur Expedia
This is an excellent place to stay. The room was clean with lots of room for luggage and belongings. The drain in the bathroom sink was slow but I mentioned to staff and they said maintenance would be notified. The carpet in the hotel is old and stained and needs to be changed. Overall, we enjoyed our stay.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Jei, Gestion de l’hôtel
Dear Stephanie,Thank you for taking the time to share your experience with us. We’re glad to hear that you found our rooms clean and spacious, and that you enjoyed your stay overall.We appreciate your feedback about the bathroom sink and the carpet. We are actively working to address these concerns, and your input helps us improve.We hope to welcome you back soon for an even better experience!Warm regards,
par un voyageur
Disappointed
Publié le 29 sept. 2024 sur HotelsWhen arriving at the first extreme hot 26 degrees. We tried to adjust and open the little window. Phoned on hotel to the lobby no one answered.
Called from my cell. The air conditioning unit had been broken for 3 days.
This should have been stated upon check-in. They moved us to a room with a/c. Not the cleanest room but cooler
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Jei, Gestion de l’hôtel
Dear Troy,Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you faced with the air conditioning during your stay. It’s unfortunate that you weren’t informed about the situation at check-in, and I understand how uncomfortable that must have been.I appreciate your patience as we moved you to a different room. We are committed to improving our cleanliness standards, and your feedback is invaluable in helping us achieve that.We hope to have the opportunity to serve you better in the future.Warm regards,
par un voyageur
Publié le 29 sept. 2024 sur Expedia
They had included a free breakfast with the room. It was eyed by the culinary staff of the students medicine hat college, and it was fantastic.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Jei, Gestion de l’hôtel
Dear Arthur,Thank you for your feedback! We’re thrilled to hear that you enjoyed the complimentary breakfast and found it to be fantastic, especially with the involvement of the culinary students from Cypress College.We strive to provide our guests with quality experiences, and it’s great to know we hit the mark during your stay. We hope to welcome you back soon for another enjoyable visit!Best regards,
par un voyageur
Publié le 29 sept. 2024 sur Expedia
This is by far, one of the worst experiences I have ever had in a hotel. My room was beyond run down. It was also not clean. Dirty pillow case loose on nightstand, used straw on head board, cup stains, blood on door, could I go on? To top it off the majority of the night we were awake due to yelling, swearing and banging next door. I felt unsafe. I called the front desk at 1:30am after being awake for an hour with the domestic situation. Nothing changed. I would give this property 0 stars if I could. I have pictures to collaborate all claims.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Jei, Gestion de l’hôtel
Dear Shelley,I am truly sorry to hear about your recent experience with us. Your feedback is concerning, and I want to sincerely apologize for the condition of your room and the disturbances you encountered during your stay. This is not the level of service we aim to provide.The cleanliness and safety of our guests are top priorities, and I regret that we fell short in your case. Please know that I will address these issues with our team immediately to ensure they are resolved.Thank you for bringing this to our attention, and we hope to have the chance to improve your experience in the future.
