Note fondée sur 755 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 janv. 2024 sur Expedia
na
Commentaires de Gestion de l’hôtel
11 janv. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Christian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - MEDINA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 juill. 2019 sur Expedia
par Pauline et Réjean de Montréal
Très bon emplacement.
Publié le 24 avr. 2014 sur HotelsTrès bon emplacement pour un arrêt d'un soir. On trouve de tout dans les environs. Matelas un peu mou, oreiller un peu trop dur. Propreté bien.
par un voyageur
Publié le 8 sept. 2013 sur Hotels
par un voyageur
Publié le 9 nov. 2024
I was passing through on a long-distance move and stopped here for one night. It is a clean, safe motel close to stores and restaurants that accommodates travelers with pets for a very reaonable rate.
par un voyageur
Publié le 23 août 2024 sur Expedia
Clean and quiet
Commentaires de Gestion de l’hôtel
26 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Terry, We appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND - MEDINA. We always enjoy hearing about the positive experiences our guests have with us especially regarding our hotels cleanliness and quiet environment. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Expedia
Nasty
Commentaires de Gestion de l’hôtel
12 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Robin,Thank you for your review following your stay at Red Roof Inn Cleveland - Medina. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that your stay was nasty, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur de North Royalton
Publié le 8 août 2024 sur Expedia
I had surgery on Monday. Tuesday there was a bad storm in my area and all the power went out. I needed hot water due to the surgery. Most hotels are booked so I bought this hotel about 12 miles south where I live. It was nonrefundable and I knew that, when I arrived, the guy who checked me and was very nice and kind. When I got to the room Open the door, I got the strong smell Cigarette smoke. I have adult onset asthma, and cannot tolerate cigarette smoke. I tried to stay. I was in the room for two hours and use my inhaler several times because I was coughing and could not breathe correctly. I also checked the bathtub. there was hair in the drain. I was hoping to use the hot water. I could not stay in this room due to I couldn't breathe correctly. I went to the front desk and told him this they said they were booked out and could not move me. I said I didn't wanna move because I had surgery and I don't want to keep walking around, and I left and went home to my dark apt and no hot water . I would never register here again. It was a waste of money for two hours. If you have any sensitivity to breathing, I would advise against this place. Also, there were several people sitting outside their hotel doors drinking alcohol and smoking The guy next Door to me was doing it. I looked out a couple times and he was hanging out outside my car. This made me feel uncomfortable. The young man at the front desk was very nice when I gave him my key and left
Commentaires de Gestion de l’hôtel
15 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Scott, Thank you for taking the time to tell us about your stay at the Red Roof Inn Cleveland - Medina. It's great to hear that despite the concerns you had, you loved the accommodations of our amazing staff. We advise all guest to refrain from smoking in our non-smoking rooms, however we have realized guest seems to to not comply to that policy hence the reason for our deposit fee. Please accept our sincerest apologies for the impact this had on your stay. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Willie. The staff and I at the Red Roof Inn Cleveland - Medina were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Expedia
Overall stay was ok. Rooms are not sound proof. You could hear everything that was going on next door.
Commentaires de Gestion de l’hôtel
6 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Valerie. The staff and I at the ed Roof Inn Cleveland - Medina appreciate your 3/5 score following your stay. I am happy that your stay was okay. However, you stated that the rooms were not soundproof and you heard the noise from next door, which was saddening to read. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
