Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2019 sur Expedia
Upon arrival, the pool was off. We have to be change of bedroom two time. First because cause it’s smell smokeOn the month is a first time to the influence of water. Second because we have water a lot of water on the floor. Nobody has come to see what’s going on. We had to wipe the water with our towels. They no longer had clean towels to replace. The smell of marijuana was lingering in the hallways. The breakfast was almost absent. No more coffee, no more muffins. Only hot water and tender bars. Nobody wants to refund us.
Commentaires de Gestion de l’hôtel
24 juill. 2019 par Hotel Management, Gestion de l’hôtel
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We appreciate your feedback and hope to have another chance to show you our true hospitality the next time that you return to this area.
Sincerely,
Hotel Management
par un voyageur
Publié le 25 août 2024 sur Expedia
Much
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Lucia, Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with us. It’s wonderful to know that you enjoyed your stay and found everything to your liking. We look forward to welcoming you back to Extended Stay America in the future and continuing to provide excellent service.Sincerely,Hotel Management
par un voyageur
Publié le 21 août 2024 sur Hotels
The room smelled like cigarettes even though it was a non-smoking room. The bed was comfortable, but the bright outside lights could not be blocked out with the window shades, which made it difficult to sleep.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered during your stay, particularly the cigarette smell in your non-smoking room and the difficulty in blocking out the outside lights. We're glad to hear that you found the bed comfortable, but we regret that these other factors affected your experience. Your comments will be shared with our team to address these concerns and improve our accommodations. We appreciate your input and hope to provide a better experience next time. Sincerely,Hotel Management
par un voyageur
Publié le 17 août 2024 sur Hotels
par un voyageur
Publié le 4 août 2024 sur Expedia
Outside there was minimal lighting and people standing all around and trash around the curbs and flower beds. When we got inside the front desk manager informed us our reservation was canceled due to being 1am. She was very rude but after she let us know she had worked a double going on a 3rd shift because people called out of work it was more understandable. We were traveling a far distance and booked it last minute due to exhaustion and needing to stop so after going back and forth and almost begging she finally "reopened our reservation." When we finally got to our room there were dead bugs along the walls and when we opened the pull out couch there was a red stain and no blankets or anything to cover the bed. The bathroom had 2 towels and only one roll of toliet paper although there room was advertised to accommodate 8 people. I wouldnt recommended this place but I blame myself for not researching or finding something ahead of time.
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Ashley, Thank you for sharing your experience. We apologize for the issues you encountered, including the minimal lighting, trash, and the problems with your reservation. We're also sorry to hear about the cleanliness issues in your room and the lack of proper amenities. Your feedback is valuable, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your patience and hope to have the chance to offer you a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Avoid staying here.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Donald, Thank you for your feedback. We are sorry to hear that your experience was not satisfactory. Your comments are important to us, and we are committed to addressing any issues to improve our service. We understand your concerns and hope to have the opportunity to offer you a more positive experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 13 juill. 2024 sur Expedia
The beds were hard
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Rachel, Thank you for your feedback regarding the beds. We apologize if they did not meet your comfort expectations. Guest comfort is important to us, and we are reviewing your comments with our team to ensure we provide the best possible experience. Your feedback helps us improve, and we appreciate your understanding. We hope to welcome you back to Extended Stay America for a more comfortable stay.Sincerely,Hotel Management
par un voyageur
Publié le 12 juill. 2024 sur Expedia
This place does not deserve even one star. Dirty, you can see the hallway through the gaps between the door and its frame - had to use towels to block the light coming through at night. I don’t even want to start describing the furniture. Awful.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Allison, Thank you for bringing your experience to our attention. We apologize for the inconvenience caused during your stay. Ensuring our guests' comfort and satisfaction is our top priority, and we regret that we fell short in meeting your expectations. We are addressing the issues you mentioned with urgency to ensure they are rectified promptly. Your feedback is valuable, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 9 juill. 2024 sur Expedia
I really enjoyed my stay. It was very clean & the room was really clean & cozy. The staff was really friendly and happy to assist if I needed anything for my room. I stayed there 3 years ago and will visit again
par un voyageur de Bristol
Publié le 6 juill. 2024 sur Expedia
