Note fondée sur 305 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Loved it! Will use them again for sure
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Lia K., Gestion de l’hôtel
We are so happy to hear you had a real stay! Thank you for sharing your feedback and we look forward to serving you again.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Excellent all the way around. Pretty property. Extensive breakfast. Nice staff. Parking can be an issue but would stay again .
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Lia K., Gestion de l’hôtel
Thank you for your feedback. We look forward to the opportunity to serve you again.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The staff were very nice but we will never stay at this location again. The proximity to the train makes it impossible to get any sleep. The train blows its horn every time it goes by and there were only about 3 hours in the night that it wasn’t happening. The white noise machines, extra curtains, and earplugs are a generous offer but it does no good. Our entire family slept miserably.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Lia K., Gestion de l’hôtel
Thank you for staying with us and for taking the time to share your feedback with us. We sincerely apologize for the train noise. The City of Menlo Park is currently in the process of applying for a Quiet Zone. This would eliminate the horn blowing required at all train crossings. Keeping our fingers crossed.We look forward to the opportunity to serve you again.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Lia K., Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback!
par un voyageur de Carmichael
Publié le 6 sept. 2024 sur Expedia
Used free handicapped parking.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Lia K., Gestion de l’hôtel
Thank you for your feedback. We look forward to the opportunity to serve you again.
par un voyageur de Gilbert
Publié le 1 sept. 2024 sur Expedia
The room and amenities really nice
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Lia K., Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback and look forward to serving you again.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Lia K., Gestion de l’hôtel
Thank you for staying with us. We appreciate your feed back and look forward to the opportunity to serve you again.
par un voyageur
Publié le 19 août 2024 sur Expedia
I like the property very much in terms of convenience to downtown Menlo Park. It's a newer property and is in very good condition. Service was very good and so was the staff.
Two negatives: 1. they've shoe-horned the hotel very close to the railroad tracks so get used to the commuter train noise. 2. The room floors are part tile so you can really hear people in the room above walking on the tile floor portion. In fact, the hotel gives you ear plugs!! ...they don't help much. :-(
Commentaires de Gestion de l’hôtel
21 août 2024 par Lia K., Gestion de l’hôtel
Thank you for taking the time to share your feedback with Expedia. One of the challenges of having a location so close to Stanford, Facebook, and downtown Menlo Park, is the proximity to public transportation.The City of Menlo Park is currently in the process of applying for a Quiet Zone. This would eliminate the horn blowing required at all train crossings. Keeping our fingers crossed.Looking forward to the opportunity to serve you again.
par un voyageur
Publié le 19 août 2024 sur Expedia
dog friendly
Commentaires de Gestion de l’hôtel
21 août 2024 par Lia K., Gestion de l’hôtel
Thank you for staying with us. Make sure to check out the dog park next door at Springline on your next visit.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Great value for the price in an area that's very central to Stanford, Portola Valley, and other places. 2BR / 2BA suite was clean and worked well for a family. Other reviews said to make sure you request a room in a building far from the train tracks (anything but building A, they said) so we did and weren't bothered by the noise.
The breakfast food was hit and miss but it's free and has a number of options. Also some good places to eat in the area.
Parking was $12 per night during our stay although you can probably find street parking in the area without paying anything.
Criticisms are the free breakfast has a lot of options but it all feels like it's packaged food, and the rooms themselves don't have a lot of "personality" or "charm." Good value and perfect for a trip where we didn't spend a lot of time in the room.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Lia K., Gestion de l’hôtel
Thank you for staying with us and for sharing your feedback. We are sorry that you were not happy with the parking fee. Parking is at a premium in this area, and because the City of Menlo Park does not allow overnight parking on their residential streets, we had to negotiate parking with the City, hence the fee. While many guests have suggested it be included with the rate, we ultimately felt that it would not be fair for guests who did not have a vehicle. We hope to have the opportunity to serve you again.
