Note fondée sur 71 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,1 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2023 sur Expedia
The extra blankets in the closet were dirty!!!! Carpets are dirty and need to be cleaned!!!
Commentaires de Gestion de l’hôtel
15 oct. 2023 par Hotel Management, Gestion de l’hôtel
Hi Scott,Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Rest assured we will work on the cleanliness of the blankets and the carpets.
par un voyageur
Publié le 20 févr. 2023
Great location.
Bathroom was not very clean.
Commentaires de Gestion de l’hôtel
21 févr. 2023 par etx - elirouimi, Gestion de l’hôtel
Hi Scot,Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely help. Rest assured we will work on the cleanliness of our unit's bathroom. Thank you once again.
par un voyageur
Publié le 24 août 2022 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2023 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to leave us a review.
par un voyageur
Publié le 9 juill. 2022 sur Expedia
Construction site view. It wasn’t mentioned in the description.
A lot of dust all over the place.
Very poor cleaning service.
Sticky and dirty floor.
Would not recommended.
Commentaires de Gestion de l’hôtel
3 août 2022 par Eli, Gestion de l’hôtel
Thank you for taking the time to communicate to us as why you were unhappy during your stay at our property, and we did not meet your expectations. Please accept our sincerest apology for any trouble or inconveniences we have caused you. We have every desire to address your needs and provide the best solution available to resolve your concern should we have known this during your stay. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
par un voyageur
Publié le 26 juin 2022 sur Expedia
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Commentaires de Gestion de l’hôtel
27 juin 2022 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to post a review to us. We would like to know why you were unhappy during your stay at our property. We have every desire to address your needs and provide the best solution available to resolve your concern. Please contact us Kindly contact us at our number to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
par un voyageur
Publié le 6 mai 2022 sur Expedia
par un voyageur
Publié le 7 janv. 2022 sur Expedia
This hotel or room was way overpriced for what we actually got this room should’ve been free in my opinion. They didn’t let us check in until 4pm when we got there at 10am , did not inform us that check in was at 4pm at all . Took 2 hours before they even responded to an email , phone call or text . Hotel floor was being painted , elevator seemed like it was too old and was going to collapse besides the fact it would take 10 minutes to even getting on one . I did not enjoy my experience with this hotel what so ever I wouldn’t recommend this place to my worst enemy.
Commentaires de Gestion de l’hôtel
7 janv. 2022 par Eli, Gestion de l’hôtel
Hello Waled. Thank you for taking the time in providing feedback as to why you were unhappy during your stay at our property, and we did not meet your expectations. First and foremost, we have sent you the information that the check-in time is at or after 4 PM. Any early check-in requests will depend on the unit's availability. Unfortunately, we have a back-to-back reservation on your arrival date and we do not allow early check-in in that case since our housekeeping team needs time to clean the unit after the guest checkout and prior to the next guest's check-in. Furthermore, you have booked a privately owned unit, thus, any renovations you have observed in the building are beyond our management.
Rest assured that your feedback will be relayed to the hotel management.
par un voyageur
Publié le 13 juin 2021 sur Expedia
Although I’ve had amazing experiences in the past, this time was extremely different. Upon arrival the front desk lady was extremely rude if it wasn’t for the other guys at the desk I wouldn’t have been able to purchase another room. Leo and Christian at the restaurant/ bar we’re the only reason I would consider having a cocktail at the bar they were super nice and professional! Housekeeping came to my room 1 time during a 3 day stay. On the day of checkout valet took my bags but to my surprise once at the airport no bags were in my trunk...so yes I missed my flight. I wouldn’t recommend this place especially on weekends as they are “busy” which is the excuse I heard multiple times when they made numerous mistakes.
Commentaires de Gestion de l’hôtel
14 juin 2021 par etx-elirouimi, Gestion de l’hôtel
Thank you for taking the time to leave a review. Due to post-covid being so busy, with everyone traveling, we are sorry if the hotel services aren't where they should be. We only manage the units where you sleep and hope you had a pleasant experience in the room you stayed in.
par un voyageur
Publié le 8 juin 2021 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
8 juin 2021 par Eli, Gestion de l’hôtel
Thank you for taking the time to leave us this thoughtful review.
par un voyageur
Publié le 23 mars 2021 sur Expedia
Commentaires de Gestion de l’hôtel
8 avr. 2021 par Eli, Gestion de l’hôtel
Thank you for taking the time to post a review to us. We would like to know why you were unhappy during your stay at our property. We have every desire to address your needs and provide the best solution available to resolve your concern. Please contact us Kindly contact us at our number to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
