Note fondée sur 576 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 nov. 2024 par GM, Gestion de l’hôtel
thank you
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Worst experience of my life.
I booked the same day, hours in advance.
I got a confirmation number and everything.
I got there and this 16yr old brat swored at me because, in his words, he doesn't represent the business and he is not responsible for being overbooked and he doesn't take responsibility so I better foff.
No call in advance, no apologies, just swore words. Good job management!!!
What happened with my refund. I haven't received that yet. Am I to be swored again at?
Very disappointing and ugly experience.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Iulian, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a regular occurrence, we completely understand your frustrations regarding the situation. Please know that we take this matter seriously, and we are actively reviewing these concerns to see what went wrong. Also, regarding the refund, please allow us some time to review your account and investigate further. Your feedback is valuable to us, and we appreciate your patience as we work to address this situation. If there's anything more we can do to assist you, please reach out to us directly, and we will do our best to help you further.Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Loved big fridge and stove option..wife wasnt too thrilled about the smell of marijuana
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Gregory, Thank you for your feedback! We are glad you enjoyed the amenities at Extended Stay America. However, we apologize for the inconvenience caused by the cleanliness issues and will address this with our team to ensure a more comfortable stay for all our guests. We look forward to welcoming you back soon.Sincerely,Hotel Management
par un voyageur de Corcoran
Publié le 7 sept. 2024 sur Expedia
Well we checked in and the man was very nice. We got to the room and it wasn’t even clean. It was actually cleaned because the maid service tip envelope was neatly placed in the counter but about a foot away was salt and like used hamburger on the counter it was disgusting. Turned around walked out and refunded. Couldn’t take it and the smell was like pot in the halls gross.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Thomas, Thank you for sharing your experience. It's disappointing about the condition you encountered, and it's understandable why you felt the need to leave. Ensuring a clean and welcoming environment is essential; regrettably, this was not your experience. Your feedback will be shared with the team to ensure improvements are made. We hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Room was very dirty and smelly
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jason, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Dingy and dated.
Obvious indigent long term guests. Breakfast cold coffee and cereal bars.
Very uncomfortable here.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear JEANNE, We appreciate the time you took to provide feedback on your recent stay. We recognize the significance of ensuring a comfortable and well-maintained hotel experience, and we sincerely apologize for falling short of your expectations in this regard. Your feedback regarding the concerns has been noted, and we will address these issues promptly with our team to ensure improvements are made. Furthermore, we regret that our grab-and-go breakfast options did not meet your expectations. Your feedback is invaluable to us, and we are eagerly anticipating the opportunity to welcome you back and provide the exceptional experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 31 août 2024 sur Expedia
par un voyageur
Publié le 26 août 2024 sur Expedia
All the towels were dirty and had hair in the towels. Bathroom had hair in there too. Didn't feel clean at all. Would not stay again. The neighborhood and the place on the outside looks decent, but inside is not at all.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Gotha, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely, Hotel Management
