Avis Mountaineer Motel - Standard Room

I'm sorry that Mr. Burns did not have the experience he expected. Some of the points he made reflect that the motel was built in 1950, and is offered at a price well below anything within 50 miles. While it is an older motel, everything is clean and everything works. We do maintain the rooms continually, and have special carpet cleaning equipment. There is a closet in the room, and the hot water heater is a tankless model that cannot run out of hot water; the water does need to run for a minute to reach full temperature. To protect both our guests and our staff, we practice "contactless check-in"; our guests check in by phone, and are usually in their rooms in less than two minutes. We did check the TV, and it was working properly. Had Mr. Burns called our front desk, we would have helped him figure out how to use the TV; we are regularly staffed from 8 am until 1 am, and we have staff to handle urgent matters that can be reached 24/7. We also checked the locking hardware on the door, and it was working properly. The Whitegrass ski area is about 40 minutes away, and that is what we have always told guests. I just checked the Whitegrass website, and we are listed as being 20+ miles away, which is accurate. I have no idea what led Mr. Burns to think we were closer.