Ratings based on 920 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 12, 2024 on Hotels
It was an amazing stay. I really do recommend. Not a new hotel, but new renovations. Beds are comfortabe, u cant beat the view not from the hotel necessarily but theres a spot u can park at and look over the ocean breath takin sunrises.
by A traveller from Raleigh
Posted Sep. 9, 2024 on Expedia
by A traveller
Posted Sep. 4, 2024 on Hotels
by A traveller
Posted Sep. 3, 2024 on Expedia
Upon arrival the door code provided by text msg didn't work so they changed it to their general code. The room was warm (it was 100 degrees out). There is no light switch until you fully enter the room. The drapes do not close fully and this was first floor a couple rooms from the outdoor pool. There were no hangers for the clothes rack. The furnishings are newer. However, as discovered after putting my food in the warm refrigerator (I turned it up)...the refrigerator didn't work (lost all the food I brought), the air conditioner ran continuously but did not cool (it was warm and stagnant). There is no front desk, all communications are via text. After a couple days, they brought the refrigerator from the room next door and installed a new air conditioner. They reset the door lock pad. I discovered later that the door now doesn't lock at all. Anyone walking by and noticing a green light on the lock will know it's not locked. I told them to bring something to close the curtains and they gave me 2 binder clips (I was going to go to a store to buy these). I was scheduled to be there until Saturday and I left on Thursday....2 more nights paid for but couldn't safely stay there. No refund was offered...in fact, they asked if I'd like to extend my stay! This is all unacceptable.
by A traveller
Great for the price
Posted Sep. 3, 2024 on HotelsMermaid Inn is definitely a great choice for that price. The location is great. Unfortunately you cannot see the ocean from level 1, not sure about the other levels but it is oceanfront. The rooms are very simple. They are older and a little rough around the edges but have been updated some. I would recommend it and would stay here again. We did have an issue with some flies but it was a short stay so we just dealt with it.
by A traveller
Posted Aug. 25, 2024 on Expedia
I wish there would have been a hair dryer in the room. Other than that, the beds were comfortable and the room was very clean. Management was very cooperative in changing our room from the first floor to the third.
by A traveller
Posted Aug. 21, 2024 on Expedia
This place was awful. We didn’t even stay because of the conditions and they offered zero care or refund. There was a 1.5 inch gap on the bottom of the front door! Bugs and mice could get in zero problems. There was mice pee and poop behind the beds, stains on one of the beds comforter, disgusting vents and a broken front window. It is a health hazard do not stay. My daughter was with me and due to the sanitation and feeling unsafe we made other arrangements and are out the $320 they charged for us not staying. The communications the first day was horrific and rude. And they offered zero accountability on their part. Do not book this place. Oh and the pool was so cloudy it looked disgusting.
by A traveller
Posted Aug. 17, 2024 on Expedia
The only upside of this place is the location. Thats literally it. The rooms weren’t even attempted to be cleaned. Floors were filthy, white bed comforters were not clean, beds full of hair, and I’m almost positive this place has bed bugs. My daughter woke up with lines and clusters of bug bites down her legs. The shower was so nasty that we would only get in with flip flops on in order to rinse sand off. Nobody showered here. I had to use my own personal blanket and pillow then threw them away because I didn’t want to bring home bed bugs. The dang tv wasn’t even plugged in. My husband had to find the cord to it and put it both in the back of the tv and the wall. Pool was also disgusting. Wouldn’t recommend this place to anyone ever.
by A traveller
Posted Aug. 5, 2024 on Hotels
by A traveller
Posted Aug. 4, 2024 on Expedia
