Note fondée sur 46 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Sleek and modern
Publié le 25 sept. 2024 sur HomeAwayThis is a sleek, modern condo well-situated with a nice view of a marina. Our only issue was with hosts’ policy re amenities. Canadians have a reputation for being nicer than we Americans but the “honor system “ re amenities did not work for us. Guests are supposed to replace what they use. Well, we discovered that there was no body soap in either bathroom, no paper towels or napkins in the kitchen and only a handful of tissues left. Half an hour before checkout I used the last tissue. I’m supposed to go out and buy a new box of tissues to leave behind? Don’t think so. Coffee, salt, things like that I understand, but it seems to me that host has responsibilities towards disposables like body soap and paper towels. Nonetheless, I would stay here again but come prepared.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi Albert, thank you for sharing your feedback with us. We're so glad you chose to stay with us, and we always aim to make our guests as comfortable as possible. We do our best to keep the essentials stocked; however, as we manage the property remotely and can only visit every few months, there may occasionally be items that run low between visits.
While we don’t expect our guests to replace anything, we do include in our check-in package a note about toiletries and pantry items, so guests can plan accordingly. We’re very sorry for any inconvenience this may have caused and appreciate your understanding. Thank you again for your feedback—it helps us continue to improve!
par un voyageur
Disappointed
Publié le 21 sept. 2024 sur HomeAwayWith a little effort this place could be spectacular.Start with cleaning floors, appliances and counters. Some dishes and cutlery were dirty despite being put away.I thought the bedding was dirty because the bed was so poorly made and sheets rumpled. Supply soap and shampoo!!! Given the cleaning fee, lack of cleanliness when we arrived it’s outrageous that you expect guests to do laundry and unload the dishwasher!! Paper towels would be nice to have.Host seem not to care about the comfort of guests. Murphy bed very uncomfortable. Main bedroom very comfortable and so nice to have two AC units.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi Will, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. Our goal is always to provide excellent service, and we take all feedback seriously to improve our guest experience.
However, after reviewing your stay and our records, it seems there might be some misunderstandings regarding the issues you’ve mentioned. We strive to address all guest concerns promptly and ensure that any problems are resolved during their stay. Unfortunately, we were not made aware of these concerns at the time, which makes it difficult to resolve them after departure.
That said, we encourage open communication and wish you had brought these issues to our attention during your stay, so we could have taken immediate steps to assist you. This is our family's vacation home and we are usually happy to share it with other travelers. We are very specific in the check in package that we are not able to guarantee toiletries or pantry items. Also in VRBO's it is not uncommon as part of the check out to start a load of laundry and start the dishwasher prior to departure.
Please feel free to contact us directly, as we would love the opportunity to further discuss your concerns and ensure that any future stays with us are more aligned with your expectations.
Kind regards,
Rebecca
par un voyageur
Beautiful view and location
Publié le 9 sept. 2024 sur HomeAwayThis condo has a beautiful view of the marina and is within walking distance of a few restaurants.
It was not well stocked tho and this was our first experience with a VRBO having to supply our own bathroom tissue, shampoo, coffee etc. They did say they only supply enough for one day in their book after we read it. We only had one knife which was extremely dull, very few dishes and cutler. The vacuum did not work well and it could have been cleaned to a higher standard. They did supply threedifferent coffee makers and a kettle which was nice. They need a larger kitchen garbage as we were running the garbage out every day and had to supply our own bags. They also need two folding chairs for outside as they only had two chairs for 4 people.
We would go back but these are our suggestions to make it more enjoyable for your guests.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hi Fred!
Thank you for your detailed feedback, and we’re glad you enjoyed the beautiful marina view and nearby restaurants! We appreciate your suggestions for making our family's vacation home even more comfortable.
We're sorry to hear that some amenities didn’t meet expectations. In the future, please don’t hesitate to reach out to us during your stay if there’s anything you need. We’re always here to make your experience as comfortable as possible!
Thank you again for your valuable input, and we’d love to welcome you back.
Warm regards,
Rebecca & Gary
par un voyageur
Publié le 23 août 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
24 août 2024 par VrboOwner, Gestion de l’hôtel
Hi Dianne, thanks for choosing to stay with us. We request all guests who have any issues to reach out so we can attempt to address any concerns. We didn't hear from you, so not sure how we could have made your stay better. We look forward to hosting you again in the future. Kind regards, Rebecca
par un voyageur
Publié le 10 août 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
9 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hi Cheryl,
Thank you so much for the 5-star rating! 🌟 We're thrilled that you enjoyed your stay, and it means a lot to us that you took the time to rate your experience. If there’s anything specific you loved or any suggestions you have, we’d love to hear from you. Looking forward to hosting you again!
Rebecca & Gary
par un voyageur
Oceanside
Publié le 6 août 2024 sur HomeAwayThis oceanside unit was the perfect home base for us as we spent the weekend visiting family in Nanaimo. It had all the comforts of home....but a much better view! It was clean and comfortable, bright and open. Breakfast on the patio, overlooking the marina, was such a treat. We are looking forward to our next visit.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hi Cathy,
Thank you so much for your kind words! We're thrilled to hear that our oceanside unit was the perfect home base for your family visit and that you enjoyed the beautiful marina view. It sounds like you made the most of the space, and we're so glad you found it clean, comfortable, and welcoming. Breakfast on the patio is one of our favorite features, too—there’s just something special about starting the day with that view! We’d love to welcome you back anytime, and we look forward to your next stay.
Warm regards,
Rebecca & Gary
par un voyageur
Family Time in Nanaimo
Publié le 15 juill. 2024 sur HomeAwayWe enjoyed our stay at this property and it was accurately represented on the listing. The host were great with their communications and we would definitely stay here again if in the area.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hi Tim,
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay and found everything just as described. It was a pleasure hosting you, and we're glad the communication was helpful. We’d be delighted to welcome you back anytime you're in the area!
kind regards,
Rebecca & Gary
par un voyageur
Awesome place
Publié le 30 juin 2024 sur HomeAwayWe were very impressed with this location. Lots of restaurants close by, very clean, loved the views. Great experience.
Only problem was getting in at arrival, your house icon doesn’t lite up lol. Thanks for all your help.
Commentaires de Gestion de l’hôtel
8 août 2024 par VrboOwner, Gestion de l’hôtel
Hi Kelly, thank you for your feedback and for taking the time to write a review, we’re so glad you enjoyed your stay. We have pictures of the lock and detailed how to instructions for guests in the check-in package we send out. When you touch the key pad all of it lights up so guests can see it. There is a safety feature that prevents the key pad from only lighting up the icons that would give access so guests feel their code and access is secure. We look forward to hosting you again. Kind regards, Rebecca
par un voyageur de Canada
Marina view condo
Publié le 14 juin 2024 sur HomeAwayThis lovely waterfront condo is perfect in every way. You can’t beat the view of the Marina! We enjoyed watching the boat activity. The kitchen is equipped with everything you might need. The bed and living room furniture were super comfortable. The location made it easy to get around Nanaimo. Would definitely stay here again!
Commentaires de Gestion de l’hôtel
9 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hi Jack,
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the waterfront views and found the condo to be comfortable and well-equipped. Watching the boat activity in the Marina is such a treat, and we're glad you had a chance to experience that. It's also great to know the location made it easy to explore Nanaimo. We'd be delighted to welcome you back anytime!
Rebecca & Gary
par un voyageur
Publié le 2 juin 2024 sur Expedia
Spacious and clean.
