Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Joaquín, Recepcionista AKA Patagonia, Gestion de l’hôtel
Buenos días, gracias por su puntuación. Nos alegra que le haya gustado nuestro Hotel. Saludos!
par un voyageur
Publié le 18 avr. 2024 sur Expedia
Muy bonito
Commentaires de Gestion de l’hôtel
1 mai 2024 par Paola Cárdenas Hotel Manager, Gestion de l’hôtel
Muchas Gracias por sus comentarios.Espamos muy contentos de que su estadía haya sido grata.Atte.
par un voyageur
Publié le 1 avr. 2024 sur Expedia
Muy acogedora
Commentaires de Gestion de l’hôtel
1 mai 2024 par Paola Cárdenas Hotel Manager, Gestion de l’hôtel
Muchas gracias Ricardo por su opinion sobre nuestro Hotel, estamos encantados de que su estadía haya sido grata.Atte.
par un voyageur
Publié le 29 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mai 2024 par Paola Cárdenas Hotel Manager, Gestion de l’hôtel
Estimada Lissette, muchas gracias por la evaluación. Nos pone muy contentos haber satisfecho sus espectativas.Atte.
par un voyageur
Publié le 28 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mai 2024 par Paola Cárdenas Hotel Manager, Gestion de l’hôtel
Estimado Cole, muchas gracias por su opinion, estamos encantados de que su estadía haya sido grata.
par un voyageur
Publié le 26 mars 2024 sur Expedia
Highly recommend
Commentaires de Gestion de l’hôtel
1 mai 2024 par Paola Cárdenas Hotel Manager, Gestion de l’hôtel
Estimado Bohdonna, muchas gracias por su coemntario.Estamos muy emocionados por saber que su estadía haya sido placentera.Atte
par un voyageur
Viagem em família
Publié le 17 mars 2024 sur HotelsA proposta é realmente muito boa, porém o café da manhã é muito limitado, os frios não servem duas pessoas, além do que é necessário você mesmo dar conta da louça, no frio intenso. A temperatura na cabana é bem instável, e o aquecedor não deu conta. Além disso, o local para refeições não tem aquecimento. Fomos super bem atendidos pelo WhatsApp e a vista do lugar é maravilhosa.
Commentaires de Gestion de l’hôtel
1 mai 2024 par Paola Cárdenas Hotel Manager, Gestion de l’hôtel
Muchas Gracias Taina por su comentario. Trabajaremos por mejorar en todos los aspectos para poder satisfacer todas las inquietudes de nuestros huéspedes.Atte.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The place is very clean and beautiful. Bathrooms are modern and again super clean, they have towel warmers. There is a dining and living room area with bath also. They have table games that we enjoyed, coffee, hot water, cold water. Breakfast is excellent.
par un voyageur
Excelente estadia
Publié le 10 févr. 2024 sur HotelsMuy bien el hotel
La internet no funcionaba el primer dia, pero lo solucionaron de inmediato
Un poco retirado del centro, pero hay buen transporte
par un voyageur
Publié le 8 janv. 2024
The cabins/rooms are nice & modern. Everything else about the experience was not positive. The site does not have anyone working there the majority of the time, so you are on your own to check in & stay there. That is normally not an issue, but the staff does not communicate or follow-up with information that is vital. I called to set up a late check in and had to follow up with 2 additional calls. On the 3rd call I was told they would send the information on the What App, which I advised I did not have. I requested text as the form of communication. He agreed and we texted from that point on. He never sent the lock code or our cabin number because he was not in the office. He said he would send the next morning. I texted the next morning to remind him to send the information. I did not receive any information because he failed to communicate with the other person these instructions. I had to make other arrangements for the nights stay. I finally received the information the 2nd day when I called (again). It was then explained that the information was sent, but it was not communicated to the other person that it needed to be texted. We finally got into the room. The breakfast the next morning was ok. There are a lot of places to stay in Punta Arenas that are much better than AKA and that have a desire to meet the minimum customer service requirements. This is not an isolated experience. There were 3 other guests that had similar issues/problems.
