Ratings based on 915 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 17, 2024
Upon opening the front door to the hotel they had a leak, which was the first red flag. We were able to check in early, which was a bonus. When I got off the elevator on the floor of my room it reeked of mildew. Upon entering my room the furniture was old and reminded me of a funeral home. The bathroom was nothing like the photos. There was no walk in shower. The room was clean, but it smelled badly and was dewy. The windows and mirrors were dry rotted and rust was everywhere. I broke out in a terrible rash after sleeping on the sheets. Do NOT stay here.
Comment from Hotel Management
Nov. 28, 2024 by The Lafayette New Orleans by Kasa, Hotel Management
Hi Lakia, Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short in this instance. We appreciate your detailed comments, as they help us identify areas where we can improve. Our team is committed to addressing concerns like the ones you've mentioned and ensuring that our rooms and facilities reflect the high standards we strive for. Your experience is important to us, and we will use this as an opportunity to learn and make necessary improvements. Thank you again for bringing this to our attention, and we hope to have the chance to welcome you back in the future for a stay that better reflects the quality and care we aim to provide. Sincerely, Team Kasa
by A traveller
Posted Aug. 31, 2024 on Hotels
by A traveller
Posted Aug. 30, 2024 on Expedia
The hotel aesthetic was beautiful, but lacked cleanliness, tub had no stopper and it had an old carpet smell!
by A traveller
Posted Aug. 30, 2024 on Expedia
They were extremely welcoming, knowledgeable, helpful and the lady at the desk... (I forgot her name) She is hilarious! Dope personality! Babbbbbbby.. lol. When we come again, we definitely staying there! Thanks yall!❤️
by A traveller
Posted Aug. 29, 2024 on Hotels
It was very welcoming. The manager Ms. Denise was amazing she helped us with activities to do in her hometown. Ms. Dominic was awesome as well and let's not forget the lovable Mr. Kevin. We'll definitely be back
by A traveller from Edgewood
Posted Aug. 28, 2024 on Expedia
The front desk lady was exceptional.
The hotel is old an outdated, but to not have a fridge in the room was wild. Its far from everything we went with a group of people. I wouldn't book myself but the front dest host was relly good an made sure we had everything we needed
by A traveller
Posted Aug. 28, 2024 on Expedia
by A traveller
Comfy
Posted Aug. 25, 2024 on HotelsWe had a great nights stay. Spacious rooms. Kevin was very helpful. Will definitely stay again.
by A traveller
Posted Aug. 25, 2024 on Expedia
Better in room lighting
by A traveller
Posted Aug. 25, 2024 on Expedia
The parking area is too crowded and too high for the property.
