Ratings based on 1,131 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 10, 2024 on Hotels
Great modern hotel. Rooms are very clean. Great location for sightseeing. Train accessible. Highly recommend
Comment from Hotel Management
Sep. 11, 2024 by General Manager, Hotel Management
Dear Guest, Thank you for reviewing your stay at Moxy NYC Downtown. We’re thrilled you enjoyed our stylish property and spotless accommodations and found our location convenient for sightseeing and train access. Thank you for recommending us to future guests. We look forward to welcoming you again soon.Best Regards,Martyn ReedGeneral Manager
by A traveller
Posted Sep. 10, 2024 on Hotels
Comment from Hotel Management
Sep. 10, 2024 by General Manager, Hotel Management
Dear Alexis, Knowing you enjoyed every aspect of your stay at Moxy NYC Downtown is why we do what we do! Thank you for taking the time to leave your rating. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Best Regards,Martyn ReedGeneral Manager
by A traveller
Posted Sep. 8, 2024 on Expedia
Really great find. Super efficient, clean, professional & friendly staff.
Comment from Hotel Management
Sep. 9, 2024 by General Manager, Hotel Management
Dear Bart, Thank you for the terrific review of Moxy NYC Downtown! Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. We appreciate your great feedback and hope to have you as our guest again. Best Regards,Martyn ReedGeneral Manager
by A traveller
Posted Sep. 8, 2024 on Expedia
Comment from Hotel Management
Sep. 9, 2024 by General Manager, Hotel Management
Dear Gonzalo, Thank you for recommending us to future travelers. We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Moxy NYC Downtown. We hope to see you again soon. Best Regards,Martyn ReedGeneral Manager
by A traveller
Posted Sep. 7, 2024 on Expedia
The hotel was okay, the rooms are kinda small ,I was missing a lamp on one side of the bed, and to access the room we had to go through 2 different elevators which got a little annoying because you have to wait for both and it takes some time due to the hotel having a lot of floors.The hang out area is very nice and the staff seems friendly.
Comment from Hotel Management
Sep. 8, 2024 by General Manager, Hotel Management
Dear Joel, Thank you for staying with us and for reviewing your time at our hotel. Your kind remarks about our attentive staff are greatly appreciated. However, we regret that our room size did not meet your expectations and the difficulties you faced due to the elevators. We are very grateful for your patience and understanding. We will continue to keep striving for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. We look forward to welcoming you back! Best Regards,Martyn ReedGeneral Manager
by A traveller from cary
Posted Sep. 7, 2024 on Expedia
The staff were wonderful, particularly the check in staff. The 3rd floor bar is cool with lots of free games. The rooms are small but clean and nice. The one downside is the water pressure which is a dribble for showers.
Comment from Hotel Management
Sep. 8, 2024 by General Manager, Hotel Management
Dear Melissa, Thank you for taking the time to review your stay at Moxy NYC Downtown. We truly appreciate your generous compliments about our dedicated staff, many gaming options and immaculate rooms! However, we are sorry for the concerns you had in your bathroom. We have taken note of your comments and will make sure this is appropriately addressed. Thank you again for all of your great feedback. We look forward to your next visit.Best Regards,Martyn ReedGeneral Manager
by A traveller
Posted Sep. 5, 2024 on Hotels
Comment from Hotel Management
Sep. 6, 2024 by General Manager, Hotel Management
Dear Glenn, Thank you for the wonderful rating for Moxy NYC Downtown! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Martyn ReedGeneral Manager
by A traveller
Posted Sep. 5, 2024 on Expedia
Comment from Hotel Management
Sep. 6, 2024 by General Manager, Hotel Management
Dear Hannah, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Moxy NYC Downtown.Best Regards,Martyn ReedGeneral Manager
by A traveller
Posted Sep. 4, 2024 on Expedia
This was a very nice hotel, would stay here again!
Comment from Hotel Management
Sep. 5, 2024 by General Manager, Hotel Management
Dear Rachel, Thank you for sharing your comments about our beautiful property! We are pleased to read how much you enjoyed your stay; everything we do is aimed at making our guests feel right at home. Thank you for choosing Moxy NYC Downtown during your time in our area. It was a pleasure having you, and we hope to see you again on your next visit to the area.Best Regards,Martyn ReedGeneral Manager
by A traveller
Posted Sep. 4, 2024 on Expedia
Fun Hotel!
Comment from Hotel Management
Sep. 5, 2024 by General Manager, Hotel Management
Dear Michael, We are glad that everything went well during your time with us and that our fun environment made for a memorable experience! Thank you for choosing Moxy NYC Downtown and taking the time to leave your outstanding feedback. We hope to have the opportunity to welcome you back any time you are in the area.Best Regards,Martyn ReedGeneral Manager
