Ratings based on 3 Guest Reviews
Hear it directly from our travellers
5.0 Room cleanliness
4.3 Service & staff
3.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from St James
Posted Sep. 26, 2024 on Expedia
The rooms was impeckable in its' cleaniless and the turn down service was very nice. Cloean, comfortable, very quite and walking distance to shopping and resturants. The wifi worked well for the first 2 days but not well during the day of my departure. The front desk staff was very friendly but not effecient. Case in point, when I checked in I asked for a nearby watch / jewary store location. I was told they would call me - never happened. I asked for a 9am wakeup call - it came 30 minutes late. I'd give the hotel a 4 star - only becuase the staff follow through was poor.
Comment from Hotel Management
Oct. 14, 2024 by Su, Hotel Management
Dear Marc,Thank you for your feedback! We're delighted to hear you enjoyed the cleanliness of your room and our turn down service. Also, we would like to express our apologies for the Wi-Fi issue and for the lack of our front desk staff’s responsiveness. Note that we are working on improving this aspect of our service and we are looking forward to your next visit!Best Regards,
by A traveller
Posted Sep. 26, 2024 on Hotels
Comment from Hotel Management
Oct. 14, 2024 by Su Mui, Hotel Management
Dear Anonymous, Thank you for taking the time to share your top score with us! We are very thrilled to see that your enjoyed your stay and we hope to welcome you back very soon! Warm Regards,
by A traveller
Not yet ready to call themselves a luxury hotel
Posted Sep. 26, 2024 on HotelsRefurbish of existing boutique hotel. Check-in staff were very polite. Bellmen were great ambassadors for the neighborhood. Paid almost $1,000 for the room. Still smelled of paint in the room. No tv, no clock, no blue tooth audio device, no art on the walls. I get the minimalist intent, but despite the vibrant colors the room felt dull. HVAC also troublesome. Room set at 70 degrees, but never got cooler than 79 degrees.
Comment from Hotel Management
Oct. 14, 2024 by Su , Hotel Management
Dear Michael, Thank you for staying with us at The Manner and sharing your feedback. We’re glad to hear that our front office team made a positive impression. However, we truly apologize for the issues you encountered during your stay. We appreciate your feedback as it will help us improve while we strive to create the best possible experience for our guests. Please, rest assured that we’ve addressed the paint, HVAC and blue tooth issues. We hope to have the opportunity to welcome you back. Please reach out to us directly should you need anything.Warm Regards,Su MuiHotel Manager
