Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de le teich
Publié le 16 oct. 2023 sur Expedia
rien à dire sur l'hotel et la taille des chambres qui correspond au standard. En revanche, un problème majeur demeure avec le bruit insupportable de la clim.
Commentaires de Gestion de l’hôtel
20 oct. 2023 par Aaron, Gestion de l’hôtel
Thank you for your review. We hope you are able to stay with us again in the future.Best,- The Hilton Garden Inn Charleston Airport Team
par un voyageur
Best hotel staff around.
Publié le 15 août 2024 sur HotelsGreat property for business travel. The staff gets 5 stars as they were amazingly nice and hospitable.
Commentaires de Gestion de l’hôtel
23 août 2024 par Aaron, Gestion de l’hôtel
Hi Patrick,Thanks for taking the time to share feedback of your recent stay at our hotel.Our staff prides itself on exceptional service and satisfaction for our guests. I am thrilled to hear my team succeeded in achieving this goal.We look forward to serving you again in the future the next time your travels bring you back to Charleston.All the best,Aaron WilkinsGeneral ManagerHilton Garden Inn Charleston Airport
par un voyageur
Publié le 5 août 2024 sur Expedia
Very nice hotel. Clean and neat. Liked the small bar and restaurant kitchen area. Worked well.
Commentaires de Gestion de l’hôtel
23 août 2024 par Aaron, Gestion de l’hôtel
Good afternoon Kerri,Thanks for taking the time to share feedback of your recent stay at our hotel.I am delighted to hear you enjoyed your room, as well as our onsite bar and restaurant. As one of the last steps in our renovations, we will be expanding the bar to seat 14 people. We are very excited for this.We look forward to serving you again in the future the next time your travels bring you back to Charleston.All the best,Aaron WilkinsGeneral ManagerHilton Garden Inn Charleston Airport
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Aaron, Gestion de l’hôtel
Hi Ivan,Thanks for taking the time to give us a 10/10 on your recent stay at our hotel. We look forward to serving you again in the future the next time your travels bring you back to the Lowcountry.Best,Aaron WilkinsGeneral ManagerHilton Garden Inn Charleston Airport
par un voyageur
Publié le 21 juill. 2024 sur Expedia
I came and went throughout the day and there was garbage (bags, fast food containers) in the hall at all hours. The housekeepers were there but the trash stayed for hours and hours
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Ellis, Gestion de l’hôtel
Hi Alicia, Thank you for taking the time to review your experience at our hotel. On behalf of the entire Hilton Garden Inn team, I would like to apologize for the issues that you experienced. Our staff prides itself on exceptional service and maintaining a beautiful hotel, day in and day out. I am sorry that our housekeeping team wasn't keeping the hotel as clean as they should have. I will be sure to address the issues with our team.Your satisfaction is our number one goal, I am sorry we fell short on achieving this. I will be sure to use your notes as an opportunity to help my team learn and improve to ensure we are better and more efficient when handling situations such as yours in the future. I am very thankful for the kind words you shared about Robin at our bar. I will be sure to share them with her.Please feel free to contact me if I can be of any additional assistance. I hope we have the opportunity to host you again so we may provide the experience that you expect from Hilton Hotels and that we dedicate ourselves to achieving every stay with our guests.Thank you,Ellis McKayGuest Service SupervisorHilton Garden Inn (Charleston Airport)
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Aaron, Gestion de l’hôtel
Hi Laura,Thanks for taking the time to rate our hotel with a perfect score based on your most recent stay. We greatly appreciate this positive feedback, and look forward to serving you again in the future when your travels bring you back to Charleston.All the best,Aaron WilkinsGeneral ManagerHilton Garden Inn Charleston Airport
par un voyageur
Publié le 11 juill. 2024 sur Expedia
The shuttle driver that picked us up was excellent and the hotel is close to mall
Commentaires de Gestion de l’hôtel
23 août 2024 par Aaron, Gestion de l’hôtel
Hi Paulette,Thanks for taking the time to share feedback of your recent stay at our hotel.I am thrilled to hear my team provided such excellent customer service during your visit. I will be sure to pass along your words of praise.We look forward to serving you again in the future the next time your travels bring you back to Charleston.All the best,Aaron WilkinsGeneral ManagerHilton Garden Inn Charleston Airport
par un voyageur
Publié le 11 juill. 2024 sur Expedia
This was excellent for a quick weekend and the staff and shuttle driver that picked us up from the airport was excellent and a wealth of history about Charleston.
Commentaires de Gestion de l’hôtel
23 août 2024 par Aaron, Gestion de l’hôtel
Hi Paulette,Thanks for taking the time to share feedback of your recent stay at our hotel.Our staff prides itself on exceptional service and satisfaction for our guests. I am thrilled to hear my team succeeded in achieving this goal.We look forward to serving you again in the future the next time your travels bring you back to Charleston.All the best,Aaron WilkinsGeneral ManagerHilton Garden Inn Charleston Airport
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Na
Commentaires de Gestion de l’hôtel
23 août 2024 par Aaron, Gestion de l’hôtel
Hi Laura,Thanks for taking the time to provide a four star review of our hotel based on your most recent stay. We greatly appreciate this positive feedback, and look forward to serving you again in the future when your travels bring you back to Charleston.All the best,Aaron WilkinsGeneral ManagerHilton Garden Inn Charleston Airport
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Everything looked clean
Commentaires de Gestion de l’hôtel
23 août 2024 par Aaron, Gestion de l’hôtel
Hi Ariana,Thanks for taking the time to rate our hotel with a perfect score based on your most recent stay. We greatly appreciate this positive feedback, and look forward to serving you again in the future when your travels bring you back to the Lowcountry.All the best,Aaron WilkinsGeneral ManagerHilton Garden Inn Charleston Airport
