Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
OIB Vacation
Publié le 8 août 2024 sur HomeAwayProperty was good. Great location and good toy closet. Sofa falling apart and a little dirty. Had some issues with rental agency, Vacasa, getting the water fixed for the washing machine.
Commentaires de Gestion de l’hôtel
26 août 2024 par VrboOwner, Gestion de l’hôtel
Charlene, thank you so much for taking the time to provide your feedback. We sincerely apologize for the issues that you encountered during your stay with us. The comfort and satisfaction of our guests are our priorities, and the experience you had is certainly not commonplace. We have made our local team aware of your maintenance concerns, and they will work diligently to address them appropriately. We hope to have another chance to impress you in the future!
par un voyageur
Great House
Publié le 25 août 2023 sur HomeAwayI had a great stay! The house was well appointed and in a great location!
par un voyageur
Nice house but needs care
Publié le 6 août 2023 sur HomeAwayI would like to preface this review by stating that I have been vacationing in Ocean Isle and Sunset for 7 years and have never given a bad review. This is honest, not malicious. It is a nice home in a great area but many things need attention. First, I believe the cleaning staff needs to be told to pay more attation. They only spent 45 minutes cleaning. I know that because we showed up early and sat outside. Cleaning crew pulled up at 3 and left at 3:45. When we got in there, the dishwasher had dirty dishes in it, the beds, couches and floors were all very sandy. I know it's the beach but I expect floors to be swept and vacuumed. Maybe a handheld vacuum over the couch? Some of the utensils in the drawers were dirty and the kitchen floor mats were sticky. As for the overall house, the expectations that I had from the description were not met. For instance, they advertise watercraft availability, but they have no life vests. This should be clearly stated in the description. We were disappointed not to get to use the watercraft because my children are not going in the canal with no life vests. We couldn't even rent them. There is also no ladder on the dock. When I contacted Vacasa about it, they didn't seem to care and I got a hum drum "oh well" response. Blender in kitchen didn't work. Grill was so nasty, there was no using that. Had small disappoitments throughout the week. Wouldn't rent from Vacasa again. They just don't seem to care.
Commentaires de Gestion de l’hôtel
22 sept. 2023 par VrboOwner, Gestion de l’hôtel
Kim, thanks for sharing your feedback, we're pleased that you thought our home was nice and that its location served you well! That said, we apologize for the cleaning details that were missed and your comments have been shared with the housekeeping team. While you are correct, it's easy for them to feel rushed when a guest arrives early, it's still important for our cleanliness standards to be upheld and we appreciate your feedback. Additionally, we are sorry that the dishwasher had not been turned on and we regret that this negatively impacted your experience. Please know that we strive to be transparent in our online listings and our photos and descriptions accurately depict the dock and we encourage guests to contact our Guest Services team prior to booking if they have any questions or concerns. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur de Chicago
Publié le 18 oct. 2022 sur Expedia
Wonderful stay. Minor callout - Property needs hangers for closets.
par un voyageur
Great Place. We will stay there again, for sure!
Publié le 19 sept. 2022 sur HomeAwayGreat vacation
par un voyageur de Charlotte, NC
Roomy, Clean, Canal Front Home
Publié le 30 mai 2022 sur HomeAwayCheck in/out was super easy with keyless entry. The house has definitely been recently updated and everything was very new and clean inside. Beds were comfortable and I liked there was a queen and single in each room for our family to spread out. The kitchen had everything needed to prepare meals - plenty of dishes, pots and pans, etc. The owners have all the light switches labeled and everything organized. There were three bikes which we used quite a bit, cornhole boards, two skim boards, a cooler on wheels and three beach chairs. A grill as well - but we didn't use that. We didn't use the dock at all but it was nice being on the canal. Lots of nice outdoor seating on the decks and a picnic table below which we used to sit outside and eat. Fairly quiet street and a very easy 5 - 8 minute stroll to the beach access. I would suggest bringing extra pillows (if you are a pillow lover like me), there was only one pillow per person. Also extra blankets if you would like. There was only a sheet and then the quilt on each bed. Would definitely stay here again.