Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
5,0 Service et personnel
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice stay
Publié le 29 sept. 2024 sur HomeAwayNice property
par un voyageur
Publié le 25 août 2024 sur Expedia
First, note the 1 dog rule. I missed it and wouldn’t have booked this place if I had dug a little deeper.
Second, believe the reviews.
Positives: hot tub and TV worked and there have been some updates. New carpet and the wallpaper has been painted over so it’s all white.
Negative: I wouldn’t call the one inch of ocean you can see from the deck an “ocean view”. Nor would I call ice cube trays “an ice maker”. The fridge had a bunch of sand in it. The wooden cutting board was dirty. But the best… the bed was NOT clean. The comforter had crumbs or sand on it and the sheets had something dried on them that resembled blood or chocolate. Thank God the unit had washer and drier (held together with tape - you can’t make this stuff up) so I could at least wash the sheets.
I love Ocean Shores and have stayed at many hotels and condos and would never recommend this one.
par un voyageur
Keep looking
Publié le 19 août 2024 sur HomeAwayNo beach access. Jacuzzi barely works. No air conditioning. Rock hard bed and pillows.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. We understand how important beach access, a functional Jacuzzi, air conditioning, and comfortable bedding are for an enjoyable vacation. We regret that the lack of beach access and air conditioning was not clear. We will ensure this information is more prominently displayed for future guests. We are also addressing the issues with the Jacuzzi and will look into improving the comfort of the beds and pillows. Your feedback is invaluable, and we are committed to making the necessary improvements. We hope to have the opportunity to host you again in the future under better circumstances.
par un voyageur
Publié le 9 août 2024 sur Expedia
The place was clean, the bed was very comfy, the coffee tasted great, that was supplied. The coffee pot needs a good cleaning it takes over 20 min to brew a pot. The white remote control did not work, could not get a new one in the three days we were staying there, so no local tv, only streaming,ok. The hot tub jets have two inserts missing. And there were no robes, like it showed in the add. Otherwise, we did enjoy our stay.
par un voyageur
Wonderful place to stay
Publié le 16 juill. 2024 sur HomeAwayIt was very clean and well represented.
par un voyageur
ok but missing important elements
Publié le 16 juill. 2024 sur HomeAwayThe overall experience was ok enough. I did have some issues that were very irritating. First, the jetted tub in the living room was crazy loud! and so were the neighbors' tubs! The upstairs unit turned theirs on at 10:30-11:00pm and we couldn't sleep.The TV wouldn't turn on and the directions in the book needed to be updated. When we finally figured out which of the four remotes to use, we were only able to get a picture but no sound. I suspect it had something to do with the cables that were unplugged. A call to the help desk only got me a "work ticket" for the next day. Then next morning, we wanted to scramble some eggs, only to find no hot pads/mitts, and ALL the pans looked like they had been through WWII: coating more than half scraped off down to the aluminum pan on three of the pans, and the fourth one wasn't too far behind. Too scared to use them. Had to work the microwave and make due. Please help out the next guests and get new ones. Also, I didn't take my bathrobe because the photos show that they are provided, but there were none there. I froze in my jammies alone. At least the fireplace worked, which was nice.The back door is missing the deadbolt, and only skimpy extra locks, and that made us nervous to go to sleep. Blinding front porch lights glared into the bedroom, making sleep hard. You need to provide blackout curtains. Hope this helps. I'd love to get some money back or a credit for a future stay, if the problems are taken care of.
par un voyageur
Disappointed with care and cleaning
Publié le 17 déc. 2023 sur HomeAwayThe location was convenient, but the property wasn't clean and needed of some repairs. Upon arrival, the box for the key was not locked and just opened when we started to enter the code and the key just fell out. As we we were settling in, we found garbage in one of the upper cabinets, as well as dirty utensils in the drawer and dirty glasses in the cabinet. The floors had spots of dust and debris and needed sweeping. In the bedroom, the night stand was pulled out at an angle and the clock was turned upside down. The bed looked hastily made and we found quite a bit of hair on the sheets (which was gross so we had to re-wash them). In addition, the right-side rail on the bed frame was not connected to the headboard, so we had to reconnect it to keep the bed from sagging. When washing the sheets, we found the dryer door didn't properly latch and there was old packing tape stuck to the machine (there was additional strips of tape hanging from the shelf to use in order to keep the door closed while drying laundry). The lock on the back slider did not work, so they had a make-shift lock to secure the door - it should be fixed. The hot tub did not look clean either, but we did not plan to use it anyway. We did contact Vacasa to let them know what we found and they did offer to send someone over later to clean, but we were pretty much done with re-cleaning the unit. All in all, very disappointing experience and will not be staying there again.
Commentaires de Gestion de l’hôtel
3 janv. 2024 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Publié le 6 sept. 2022 sur Expedia
par un voyageur
Dissapointed
Publié le 18 juill. 2022 sur HomeAwayCharming building, clean...but unit was in desperate need of updating. Bed was terribly uncomfortable, pillows could hardly be considered a pillow. Couch was ripped and stained. Carpet had pet stains and what looked like bleach spots. The biggest issue was that there were no smoke detectors in the entire unit, no carbon monoxide detectors, and fire extinguishers were completely out of date. How can this even be legal??? I will not be staying at this venue anytime soon.
Commentaires de Gestion de l’hôtel
10 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Publié le 4 juill. 2022 sur Expedia
A refresh is long overdue. Deferred maintenance property!
