Note fondée sur 799 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Poor experience overall.
Publié le 25 août 2024 sur HotelsDoing maintenance and being loud the whole stay, (when booking it would have been nice to know hotel was doing maintenance) service was slow and always seemed like we were a burden when asking for towels, sheets, bedding etc. breakfast was poor, once again would’ve been nice to know no hot food was available during maintenance.
Overall poor experience.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kimberly Roddenberry, Gestion de l’hôtel
Thank you for taking the time to leave a review, we appreciate it and will share this information with our staff to make improvements.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kimberly Roddenberry, Gestion de l’hôtel
Thank you for the great review, so glad you enjoyed your stay. Hope to see you again soon!
par un voyageur
Publié le 19 août 2024 sur Hotels
Family of six the stay was really great would stay again. It’s beautiful.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kimberly Roddenberry, Gestion de l’hôtel
Thank you so much, for the ten out of ten, I will be sure to share with our staff. Looking forward to having you as our guest again soon. Safe travels
par un voyageur
Would stay again
Publié le 19 août 2024 sur HotelsNewly renovated room. Front on dresser drawer in master bedroom broke off when I opened it. Could see where old light fixtures used to be. Housekeeping did not come in and make beds or clean. Had to ask for clean towels etc and set our trash outside the room to be picked up. The desk staff was super friendly. Front of hotel being renovated so breakfast was minimal. Only cold items and waffle maker. But I know when it's done it's going to be nice. Pool was meeky and they treated it last night so we didn't get to swim last night or this morning. Overall though a nice roomy place to stay with clean comfortable rooms and beds and I would definitely stay there again.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kimberly Roddenberry, Gestion de l’hôtel
Thank you for taking the time to leave a review, we appreciate it and will share this information with our staff to make improvements.
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kimberly Roddenberry, Gestion de l’hôtel
we apologize your stay did not go as planned, as we would like all of our guests to have a wonderful experience. We value your feedback and will use it to improve.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kimberly Roddenberry, Gestion de l’hôtel
we apologize your stay did not go as planned, as we would like all of our guests to have a wonderful experience. We value your feedback and will use it to improve.
par un voyageur
Publié le 9 août 2024 sur Expedia
There was a storm that took down the power grid in Omaha. The hotel had no power our entire stay. It was 100 degrees outside and no air conditioning. We could not sleep in the hotel. No one from the hotel offered any refund or other compensation.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kimberly Roddenberry, Gestion de l’hôtel
we apologize your stay did not go as planned, as we would like all of our guests to have a wonderful experience. We value your feedback and will use it to improve.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Rooms not worth the price, evening shift staff rude, unorganized, unprofessional, rooms not completely stocked, only 1 trash can in the room, no vending for ice machines. Staff thought it was inconvenient for us to ask where our room was. Never staying there again. I could have stayed at the holiday inn express for that price and would have had better experience.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kimberly Roddenberry, Gestion de l’hôtel
Thank you for taking the time to leave a review, we appreciate it and will share this information with our staff to make improvements.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
The space is very tight. Me and my husband got some bruising because there are not enough space between the door and walk space in the room and to the bathroom.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kimberly Roddenberry, Gestion de l’hôtel
we apologize your stay did not go as planned, as we would like all of our guests to have a wonderful experience. We value your feedback and will use it to improve.
par un voyageur
Do not recommend
Publié le 23 juill. 2024 sur HotelsWe were not impressed. For the price, we expected a much better experience. Online pictures make this hotel look so much better than reality. The hotel is currently remodeling. As a result, breakfast was being served out of a small room with no seating available. Breakfast choices were slim.
Lack of security was concerning. Side doors were propped open for construction workers. While swimming, a large family entered the pool area to swim without appropriate swimwear. We wondered if they were actually hotel guests or if they just walked in the open doors to swim for free.
Our room was newly remodeled. It was clean. The craftsmanship of the new remodel was very poor. The new shower was cut out to fit around an existing light switch. Bathroom doors did not close properly. Wall decor and tvs were not centered correctly. It was sad that what could have been really nice updates, were poorly executed and looked very unprofessionally done.
We will not be staying here on future visits to Omaha.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kimberly Roddenberry, Gestion de l’hôtel
Thank you for taking the time to leave a review, we appreciate it and will share this information with our staff to make improvements.
