Note fondée sur 37 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par WELLSTAYスタッフ一同, Gestion de l’hôtel
Dear Guest,This occasion of your stay at WELLSTAY is sincerely appreciated by us. It is our utmost priority to ensure that each guest experiences the highest level of comfort and satisfaction during their stay with us. If there is anything more we could have done to make your visit even more memorable, please know that we are committed to improving our services and amenities based on the valuable feedback we receive. We look forward to the opportunity of welcoming you back to the WELLSTAY in the future.Best Regards,WELLSTAY
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Wi-Fiのパスワード見づらいところに掲示されていた。ワードローブがタバコの匂いがした。
Commentaires de Gestion de l’hôtel
5 janv. 2024 par WELLSTAY GROUP MANAGEMENT, Gestion de l’hôtel
この度は心斎橋ハウスをご利用いただき誠にありがとうございます。Wi-Fiパスワード掲示箇所の件、タバコの残り香の件、ご滞在に際しご不快な思いをさせてしまいました事を心よりお詫び申し上げます。早急に確認と対応に入らせていただきます。貴重なご意見をお寄せいただきありがとうございます。今後も設備とサービスの向上に努めて参ります。お客様のまたのお越しを心よりお待ちしております。
par un voyageur
Publié le 19 déc. 2023 sur Hotels
par un voyageur
Publié le 27 nov. 2023 sur Expedia
立地は最高です。ご飯に行くのには申し分ないです。5階の部屋でしたが、ELVがないのは残念でした。。。でも施設内は綺麗でとても満足出来ました。アメニティ類が一階などで自由にピックアップ出来たらとても良いと感じました。
Commentaires de Gestion de l’hôtel
30 nov. 2023 par WELLSTAY GROUP MANAGEMENT, Gestion de l’hôtel
この度は心斎橋ハウスをご利用いただき誠にありがとうございました。エレベーターについて、ご不便をお掛けいたしまして申し訳ございません。また、アメニティのピックアップについて貴重なご意見をありがとうございます。参考にさせていただき、今後のサービスに検討させていただきます。またのお越しをスタッフ一同心よりお待ちしております。心斎橋ハウス
par un voyageur
잠을 자는 용도에 매우 충실한 저렴하고 깨끗한 숙소
Publié le 4 sept. 2023 sur Hotels저렴한 가격에 깨끗하고 잘 정돈되어 있는 호텔입니다. 4인 가족이 이용했는데 오사카 여행의 특성 상 호텔에서 지내기보다는 주로 밖에서 활동하고 숙소에 들어와서 씻고 잠을 자는 목적이었는데 이런 목적에 매우 적합했습니다. 에어컨은 매우 빵빵하게 잘 나왔고 침대도 편안했으며 깨끗하고 쾌적했습니다. 2실 커넥팅룸을 이용했는데 커넥팅 부위에 전자렌지 개수대 인덕션 전기포트가 있었고 기본적인 접시 수저가 준비되어 있었습니다. 다만, 욕실에서 찬 물이 잘 안나와서 불편했는데 뜨거운 물은 매우 잘 나와서 씻기에는 어려움은 없었습니다.
Commentaires de Gestion de l’hôtel
5 sept. 2023 par WELLSTAY GROUP MANAGEMENT, Gestion de l’hôtel
Dear 고객님,Thank you for staying at Shinsaibashi House.저렴한 가격에도 불구하고 깨끗하고 잘 정돈된 호텔을 이용해 주셔서 감사합니다. 4인 가족이 함께 이용하셨는데, 오사카 여행의 특성상 주로 외부에서 활동하고 숙소에서는 씻고 잠을 자는 목적으로 이용하셨다고 말씀해 주셨습니다. 이러한 목적에 매우 적합한 호텔이었다는 것을 알려드리게 되어 기쁩니다.에어컨이 훌륭하게 작동하여 시원하게 지내실 수 있었고, 침대도 편안하며 깨끗하고 쾌적하게 지내실 수 있었다고 말씀해 주셨습니다. 또한 2개의 커넥팅 룸을 이용하셨는데, 커넥팅 부위에 전자렌지, 개수대, 인덕션 전기포트가 갖추어져 있었으며, 기본적인 접시와 수저도 준비되어 있었다고 말씀해 주셨습니다.다만, 욕실에서 찬 물이 잘 나오지 않아 불편하셨다고 말씀해 주셨는데, 뜨거운 물은 잘 나왔다고 하셨습니다. 씻는 데는 어려움이 없었다고 말씀해 주셔서 다행입니다.고객님의 소중한 의견에 감사드립니다. 앞으로도 더 나은 서비스를 제공하기 위해 노력하겠습니다. 다음에도 고객님의 찾아주시는 기회가 있을 때, 더욱 편안하고 즐거운 숙박을 제공하도록 하겠습니다.감사합니다.좋은 하루 되세요
par un voyageur
Publié le 27 août 2023 sur Expedia
コスパ最高です！！
これ以上ないと言っても過言ではないと思います。ドラム式全自動洗濯機が２台あり、液体洗剤も完備。
普通に良かったのですが、強いて言えば他の方の口コミにあるかと思いますが、下記が気になりした。ただ、それらがあったとしてもまた、利用したいと思いました。
ありがとうございました！
・部屋のトイレが小さい
※身体が大きい人は落ち着いて用をたせないかも
・風呂はユニットバスのため、少し小さめ。
・階段しかなく、４階に宿泊した私達は毎回４階まで行き来し、少しつかれました。
・見える部分の清掃はバッチリでしたが、
カーテンを開けたら埃が少しあったのが気になりました。※細かくてすいません。
Commentaires de Gestion de l’hôtel
31 août 2023 par WELLSTAY GROUP MANAGEMENT, Gestion de l’hôtel
DearT akayoshi,Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had a great experience during your stay at our hotel. It is always rewarding to know that our efforts to provide excellent service and comfortable accommodations are appreciated. We apoplogize of the lack of elavator .We value your patronage and hope to welcome you back in the future for another wonderful stay. Best regards,
par un voyageur
Publié le 10 août 2023 sur Expedia
観光場所などへのアクセスがとても便利でした。子供含めて6人で利用したのですが、２部屋どちらもお風呂が狭い。あと、エレベーターがあったら尚！良かったなと思いました。
安くて利便性が良いので全体的には◎
ありがとうございました☺️
Commentaires de Gestion de l’hôtel
31 août 2023 par WELLSTAY GROUP MANAGEMENT, Gestion de l’hôtel
Dear CHIHIRO,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconveniences you experienced during your recent stay at our hotel. We take your feedback seriously and will address the issues you mentioned with our team to ensure that they are rectified. Your satisfaction is our top priority, and we appreciate your honest feedback as it helps us improve our services. We hope to have the opportunity to make it up to you on your next visit and provide you with a more enjoyable stay.Best regards,
par un voyageur
Publié le 23 juill. 2023 sur Expedia
Great location, clean and comfortable. Although we had a small kitchenette and there was a common kitchen both are so poorly equipped that the most you can do is reheat something.
Commentaires de Gestion de l’hôtel
31 août 2023 par WELLSTAY GROUP MANAGEMENT, Gestion de l’hôtel
Dear Cheryl,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences and issues you encountered during your stay at our hotel. We take your concerns seriously and will be addressing them with our team to ensure that these issues are resolved and do not happen again in the future. We understand that this experience fell short of your expectations, and for that, we are truly sorry. Your satisfaction is important to us, and we appreciate your honest feedback as it helps us improve our services. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future.Best regards,
par un voyageur
Publié le 4 juill. 2023 sur Expedia
Less than 7 minute walk to 2 different train stations. Several grocery stores around. Check in process very simple and convenient. You can store your bags if you arrive early, as there is no early check in.
Commentaires de Gestion de l’hôtel
13 juill. 2023 par shinbashi house, Gestion de l’hôtel
Dear guest, thank you very much for giving our hotel five stars!We are very happy to let you have a pleasant stay experience.Your satisfaction is our greatest reward, we will continue to provide quality service to provide you with a comfortable living environment.Thank you again for your support and affirmation of our hotel and look forward to serving you again next time!
par un voyageur
Publié le 8 mai 2023 sur Expedia
화장실이 조금 작았지만 그 이외에 모든 부분에서 만족스러웠습니다. 굉장히 깨끗하고 역에서도 가깝습니다.
Commentaires de Gestion de l’hôtel
31 août 2023 par WELLSTAY GROUP MANAGEMENT, Gestion de l’hôtel
Dear Mr./Ms. junchan , Thank you for staying with us at Shinsaibashi House. We appreciate you taking time writing us a review. It is our goal to give our best service to all of our guest. Your comments will give us an idea to improve our service. Regarding our room and bathroom size, we sincerely apologize for the inconvenience. We have different types of room. If there's a chance you would visit Japan again, please let us know and we will give you our biggest room. Hope to see you again in the future.
