Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Expedia
It was okay And problems with the TV but that's it
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Management , Gestion de l’hôtel
Thank you, Roosevelt, for your feedback. We are glad to hear your stay was generally satisfactory. We apologize for the issues with the TV and appreciate you bringing this to our attention. Your input helps us improve, and we hope to offer a more seamless experience during your next visit to Extended Stay America.Sincerely,Hotel Management
par un voyageur
Publié le 21 août 2024 sur Hotels
par un voyageur
Publié le 8 août 2024 sur Expedia
We were visiting family at the hospital by property. Very clean, staff extremely nice and attentive. Would stay there again and actually recommended it to other family.
par un voyageur
Publié le 28 juill. 2024
There is nothing fancy about this hotel which is what I was looking for. Small gym, nice laundry room if needed and kitchenette. For what I wanted it was excellent.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Richard, It was a pleasure having you as our guest at Extended Stay America. We are pleased to know that the amenities we provide exceeded all of your expectations and made for a more memorable stay. Thank you again for including us in your travel plans. We look forward to welcoming you back to the citySincerely,Hotel Management
par un voyageur
Weekend Getaway
Publié le 27 juill. 2024 sur HotelsOverall, everything was great. The bed was comfortable, the staff was friendly, and it was relaxing. There were just a few things we didn’t like. Some surfaces were a little sticky, and there was a weird smell in the room.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Staff is very nice and welcoming and it’s quiet and spacious in the rooms. Very convenient with laundry facilities indoor and grab and go breakfast options are very appreciated!
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Myan, Thank you again for the kind words regarding your time at Extended Stay America. Your compliments regarding our devoted guest services and immaculate rooms are genuinely heartwarming. We will enjoy sharing your compliments with all our team members. Your satisfaction is our priority, and we hope to welcome you again soon for another seamless visit.Sincerely,Hotel Management
par un voyageur
Publié le 16 juill. 2024 sur Expedia
I booked the room for 2 nights but only stayed one night due to the condition of the room.
Upon check in I opened the refrigerator door and there was a thick and foul smell. I opened the freezer door and it was obvious that the unit was not running for quite some time. Then, I went to the front desk to alert Staff and her immediate response was "we don't have any other rooms." I was furious. She alerted Maintenance and upon his arrival he notified me that he had a brand-new unit to swap. While he did that, I had to run to Walmart to get ice for my cooler so I could pack my food and drinks overnight. \
The kitchen was disgusting. Food in the burners, obvious food back splash, no dishes, utensils, cups.
The floor had major sticky spots all over, even the bathroom
There was trash left under the Air Unit by the window.
When I went to check out early I shared the above with the staff and she told me that there should have been a sign in the kitchen stating that there were dishes available to check out. There was no sign.
The vending machines were completely empty. All of them.
I had a terrible time and truly believe I should be refunded.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michael, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Should you require further assistance, please do not hesitate to reach out to us at the hotel. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
par un voyageur
Publié le 1 juill. 2024 sur Expedia
We had a pleasant stay.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Rebecca, We are pleased to receive your feedback and appreciate the opportunity to have hosted you. Your satisfaction is our top priority, and we are glad to know that you had an enjoyable stay with us. We hope to have the privilege of serving you again in the future.Sincerely,Hotel Management
par un voyageur
Publié le 25 juin 2024 sur Expedia
par un voyageur
Eh.
Publié le 23 juin 2024 sur HotelsThe hotel is rundown. Cleanliness of room was below average. You have to go to front desk to get a coffee maker hair dryer and other essentials provided in room at other hotels. Won’t be staying there again.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Sally, Thank you for commenting on your recent experience at our property. Our objective is to ensure that all guests are well-informed about our hotel and amenities. We apologize for any potential miscommunication on our part. It is common for guests to bring personal items to utilize in their suites, and therefore, we offer complimentary hair dryers and toiletries upon request at the front desk. Additionally, to maintain cleanliness, we store the dishware at the front desk and are prepared to deliver it to the guest's suite upon request. Your concerns hold significant importance for us, and we appreciate your candid feedback as it aids us in identifying areas for enhancement. We hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
