Note fondée sur 599 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2023 sur Hotels
par Christophe
Publié le 6 août 2016 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2016 par General Manager, Gestion de l’hôtel
Thank you for taking your most valuable time to write a review regarding your recent stay.. We sincerely regret that your stay was not as successful as you and we wished it would be. The management and team want you to know that we take your comments very seriously and have met with the entire team to discuss your review and concerns.
We do apologize for any inconvenience we may have caused you and hoping to serve you better next time.
par JP de FRANCE
Correct sans plus
Publié le 5 juill. 2014 sur HotelsL'hôtel est correct pour le prix mais l'équipement un peu juste (pas de réveil dans la chambre) et le petit déjeuner plutôt frugal !
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear James,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 29 août 2024 sur Expedia
Gentlemen at the front desk was very accommodating. Forget my toothbrush. Wish they had some but no luck. All in all I was satisfied with my one night stay.
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear John,Thank you for the 4/5 rating! We're glad to hear the front desk was accommodating and that you were satisfied with your stay. We apologize for not having a toothbrush available and will consider this for future improvements. We hope to have the opportunity to serve you again!Sincerely, Hotel Manager
par un voyageur
Good weekend
Publié le 11 août 2024 sur HotelsGood overall stay. Beds weren't comfortable.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jean,Thank you for your 8 out of 10 rating and positive feedback about your weekend stay. We’re glad you had a good overall experience but apologize that the beds weren’t comfortable. We’ll look into this to improve your comfort on future visits.Sincerely, Hotel Manager
par un voyageur
Publié le 7 août 2024 sur Expedia
Everything was amenable except during the check in process. The lady handed me my card with no slip with my room number. And when I asked her to write my room number and the WiFi code (which has been standard being given without being asked at ALL other establishments I’ve stayed) she had a unpleasant attitude like I had asked her to do something that was a inconvenience to her. So next time I need to fly out of the airport I will find another establishment to stay since I didn’t truly feel welcome at this one. But the room was VERY clean and felt safe.
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear E.V.,Thank you for your 4/5 rating. We're pleased to hear that you found the room very clean and safe. We apologize for the less-than-welcoming check-in experience and have noted your concerns. We will address this with our team to ensure all guests feel valued and welcomed during their stay.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Phyllis,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 4 août 2024 sur Expedia
Huge pot hole driving up to the property that will total a car quickly. When we checked in all of the down stairs room doors were wide open with the air conditioning off. It was 90 degree day. My mom didn’t want to stay but I talked her out of it since I had just paid. When I asked the man at the front desk about our room being wide open he just said in his limited English, “it’s okay.” So we went to dinner so our room could cool down. Other than that issue the room was ok. It was pretty clean in both the bathroom and bedroom. Toilet a little wobbly and too short to be a handicap room but we made due.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Lisa,Thank you for your feedback. We apologize for the issues with the pothole, open doors, and air conditioning. We also regret the response from the front desk and the concerns with the toilet in your room. We appreciate your comments and will work on addressing these concerns to improve our guests' experience.Sincerely, Hotel Manager
par un voyageur
Not recommended!
Publié le 29 juill. 2024 sur HotelsNot good. Arrived and room was very hot. By midnight it was cooler. Desk says the never start cooling a room until the reservation shows up. Overall rate was cheap but so is this place. Not recommended.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the inconvenience with the room temperature and understand how important it is to have a comfortable stay. We will review our procedures to ensure rooms are adequately prepared before guests arrive. Your input is valuable, and we appreciate you sharing your experience.Sincerely, Hotel Manager
