Note fondée sur 107 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Buckinghamshire
Publié le 2 oct. 2019 sur Expedia
Ash and Tanya made our stay even better, they could not do enough for you.
par un voyageur
Publié le 19 sept. 2019 sur Expedia
La posizione era incantevole. Il letto era piccolo e scomodo per due persone. Ho dovuto dormire sul pavimento. La camera era microscopica!
par un voyageur
Publié le 19 sept. 2019 sur Expedia
Beautiful location although a decent 15 minute walk through dark county lanes if you want to sample the local night life!
Lovely rooms although a little on the small side.
The pool area was beautiful and staff very friendly. A good breakfast but didn’t get the chance to sit at table of choice as tables weren’t cleared.
Commentaires de Gestion de l’hôtel
20 sept. 2019 par CapeCornwallClub, Gestion de l’hôtel
Hi there!
We're glad you loved the location and our facilities as much as we do, apologies about the small room and the table choice! We will be sure to get this sorted!
We hope you enjoyed your stay, and hope to see you again in the future!
par un voyageur
Publié le 7 sept. 2019 sur Expedia
Place is very quiet and closed to cape cornwall. Good value/cost relation.
Commentaires de Gestion de l’hôtel
12 sept. 2019 par CapeCornwallClub, Gestion de l’hôtel
Hello!
we're so pleased that you enjoyed your stay and had a nice trip
We hope to see you again sometime!
par un voyageur de Manchester
Publié le 31 août 2019 sur Expedia
Property is rather overpriced for facilities, and decor. Beds were basic. WiFi has not been working for a while now - dispute between BT and the new owner over costs meant we were missold the facilities in this remote part with poor connectivity.
Breakfast was a major let down. Vegetarian option just meant English breakfast minus bacon and ham! It was the most expensive toast and cereal (limited choice) I had for 2 days. I was offered just tomatoes and mushrooms for vegetarian choice - no potato hash browns etc or baked beans (offered it the first day as left over from previous day’s party!). Even after stating this issue on the first day, it was the same situation the next day. No healthy options for youghurts, no croissants (the attendant said they ran out of supply, all platters were sat on 1 table, no other guests could have them). When I expressed disappointment, the attendant and even the owner came to explain how they haven’t been able to sort veg options for guests after recent take over etc. They were genuinely apologetic. I was then offered avocado on toast by 3 separate staff and the owner as an option - rather late. For me, it was not even continental, let alone full English cooked breakfast. I should be offered both refund and compensation - I felt discriminated and poorly served for being a vegetarian 🙄☹️And yes, eggs are NOT vegetarian....
par un voyageur
Publié le 30 août 2019 sur Expedia
We really enjoyed our stay , beautiful view and tasty breakfast
Commentaires de Gestion de l’hôtel
12 sept. 2019 par CapeCornwallClub, Gestion de l’hôtel
Hiya!
We are pleased to hear that you enjoyed your stay, and the views as much as we do:)
We hope to see you again soon!
par un voyageur
Publié le 31 juill. 2019 sur Hotels
Die Unterkunft hat eine super Lage und für 2 Personen sind die Zimmer auch Klasse. Wir waren allerdings mit 3 Personen und uns wurde ein Zustellbett bereitgestellt. Das Zustellbett war klein und unbequem. Sehr dünne Matratze und kein Lattenrost (siehe Foto). Auf das Frühstück haben wir leider auch über eine Stunde gewartet.
Commentaires de Gestion de l’hôtel
26 sept. 2019 par CapeCornwallClub, Gestion de l’hôtel
hi there! we are glad that you enjoyed the room and the location, but we are sorry that the extra bed you were given wasn't of a good standard! we will be sure to sort this as soon as we can!
we're glad you enjoyed the rest of your trip, and we hope to see you again soon!
par un voyageur
Publié le 31 juill. 2019 sur Expedia
siamo arrivati nel pomeriggio per soggiornare due notti. Da subito siamo rimasti delusi. Abbiamo pernottato nella stanza Browns. I rubinetti del bagno non funzionavano e invece di cambiarci stanza, o ripararlo, hnno pensato bene di chiuderci l'acqua! Ci avevano rasicurato che il giorno successivo avrebbero provveduto ma ... nulla. Acqua chiusa nel lavandino.
Il terzo letto scomodissimo. brandina senza due doghe, quindi sono rimasto infossato tutta la notte. Il giorno succeessivo l'hanno cambiata per un'altra poco più che decente.
SpA inesistente (sauna e idromassaggio chiusi).
Complessivamente hotel sotto le aspettative, sporco e personale davvero indisponente. NON CONSIGLIATO
Commentaires de Gestion de l’hôtel
13 sept. 2019 par CapeCornwallClub, Gestion de l’hôtel
Hello there!
We apologize for the bad bed you were given in your room, and our deepest apologies that you had to wait so long for breakfast! I hope this didn't affect your stay too much, as it sounded as if you enjoyed the rest of your trip!
We hope to see you again soon, to give you a better experience than the one you had!
All the best to you:)
par un voyageur
Publié le 30 juill. 2019 sur Expedia
Very bad service. The servants were young and inexperienced and
the food was really disappointing.
par un voyageur
Publié le 28 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2019 par CapeCornwallClub, Gestion de l’hôtel
Thanks for the feedback!
