Ratings based on 926 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Singer Island
Posted Sep. 9, 2024
Very nice staff. room was spacious and clean. Bed was comfortable. Breakfast was good and many choices. Quick and easy checkout. Did not like that they charged $15 a day for uncovered parking.
Comment from Hotel Management
Sep. 11, 2024 by April, Hotel Management
Hello James,Thank you for staying with us. We appreciate your feedback! Look forward to seeing you again in the future.
by A traveller
Posted Sep. 1, 2024 on Expedia
Great hotel, clean amenities.
Comment from Hotel Management
Sep. 2, 2024 by April, Hotel Management
Hello Keith,.Thank you for staying with us. We appreciate your feedback! Hope to see you again soon.
by A traveller from Federal Way
Posted Sep. 1, 2024 on Expedia
Under construction so noisy and stinky like paint. Room spelled funny, like musky nasty odor. Tv cable never worked. Staff was super nice and helpful. Breakfast hot, good though felt like staff watching you just too much. Noisy annoying people at pool but that likely can’t be helped. Parking area had limited shade, expensive. Should be free. Front desk help was always exceptional.
Comment from Hotel Management
Sep. 2, 2024 by April, Hotel Management
Hello Judith,Thank you for staying with us. We appreciate your feedback! We have addressed your concerns with the management team. Hope to see you again soon.
by A traveller
Posted Aug. 26, 2024 on Expedia
Bathroom has mold in, room had a stench like cigarette smell.
Comment from Hotel Management
Aug. 26, 2024 by Springhill Suites Chandler Team, Hotel Management
Hello Quinton,We apologize for your experience. Thank you for bringing to our attention.
by A traveller
Posted Aug. 26, 2024 on Hotels
The experience was exactly what you want when you are traveling: safe, easy to park, clean, attentive help when needed, convenient to where I was going. I would stay there again.
My only negative: I did not know there was a $15 per day parking fee until I checked out.
Comment from Hotel Management
Aug. 26, 2024 by Springhill Suites Chandler Team, Hotel Management
Hello Ronald, thank you for taking the time to share about your experience. We are happy to hear that you found the property safe and clean and that the staff was attentive. The parking fee is listed on the booking website and on your parking pass as well. We will pass your comment along to the team to let them know to remind guests about the parking fee. Thank you for bringing this to our attention. We hope you choose to stay with us next time your travels bring you to the area!
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by Springhill Suites Chandler Team, Hotel Management
Hello Tamara, Thank you for taking the time to review your stay. We hope to welcome you again next time your travels bring you back to the area!
by A traveller
Posted Aug. 23, 2024 on Expedia
Good location real close to restaurant and store and a mall. Room was big room was clean.
Comment from Hotel Management
Aug. 23, 2024 by April, Hotel Management
Hello Susan,Thank you so much for taking the time to give us feedback on your stay. We really appreciate you staying with us.
by A traveller
Posted Aug. 22, 2024 on Expedia
Great location as there were Walmart, Chipotle and banks just opposite to the hotel where we can just walk.
Comment from Hotel Management
Aug. 23, 2024 by April, Hotel Management
Hello Shanmuga,Thank you so much for taking the time to give us feedback on your stay. We really appreciate you staying with us.
by A traveller from edmonton
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 25, 2024 by Springhill Suites Chandler Team, Hotel Management
Hello Indunil, Thank you for taking the time to share your review. We hope to welcome you next time your travels bring you to the area.
by A traveller
Posted Aug. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by April, Hotel Management
Hello Julie,Thank you so much for taking the time to give us feedback on your stay. We really appreciate you staying with us.
