Note fondée sur 264 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Dan D GM, Gestion de l’hôtel
Dear Jessica,On behalf of my entire staff, we thank you for the rating. We work hard everyday to ensure this and every stay are to your satisfaction. We like that is what! Thank you and see you soon!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
The place smelled. The bed felt like a sofa bed. The chairs were uncomfortable. No hairdryer, the shower water was cool. Overall rate as 0.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Dan D GM, Gestion de l’hôtel
Dear Marilynne,We are sad to see you had a rough time at our hotel. That is not the was we work, we strive for the best for the guest. Were your concerns brought to the front desk? Or the GM? We could have rectified any bad situation you had, had you addressed them. We have hair dryers at the front desk for all guests. Two brand new boilers were being installed during your stay, causing the cooler water at that time. The next time your in the area, give us another try. You'll be glad you did. Thank you,
par un voyageur de coral gables
Publié le 27 sept. 2024 sur Expedia
Nice front desk staff
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Dan D GM, Gestion de l’hôtel
Dear Diana,We appreciate you staying with us and leaving a four star review. Our staff works hard to make sure the guests are treated as they should be every day. Thank you again and we'll see you soon!
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Dan D GM, Gestion de l’hôtel
Dear Barb,On behalf of my entire staff, we thank you for your stay and the 10 stars. We all strive every day to make the guest experience the best, not for reviews, for the guest. We hope to see you the next time you are in the area.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Very clean and convenient
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Dan D GM, Gestion de l’hôtel
Dear Donald,Hearing that you had a comfortable stay is wonderful news to us. Thank you for your positive feedback, and we look forward to welcoming you back for another relaxing visit!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
I was on the second floor but coming out my to enter the elevator it smellled like dog. Yes dog there was one lady when I arrived to check that had a dog in the lobby I cant say it was her dog that smelled up the elevator but it definitely smelled like dog. The bacon smell coming fron the studio rooms definitely smelled alot better.over all it was a good stay at a fair price definitely would stay again
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Dan D GM, Gestion de l’hôtel
Dear Calvin,Thank you for your feedback on our hotel amenities. We're sorry to hear that certain aspects didn't meet your expectations. We're taking note of your suggestions as we continually strive to improve our guest experience.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 16 sept. 2024 sur Hotels
This hotel is probably one of the best we have ever stayed in. It was clean. Its smelled nice. All the facilites and amenities were up to date. It was in a quiet area with lots of shops and food to go to. It was a great hotel. I recommend it to anyone.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Dan D, Gestion de l’hôtel
Hi Berkys, Thank you for your wonderful review! We're delighted to hear that you had an amazing time and enjoyed our hotel and surrounding area. Our team takes great pride in providing friendly and helpful service, and your kind words mean a lot to us. We can't wait to welcome you back soon!
par un voyageur
Incrivel
Publié le 20 août 2024 sur HotelsAtendimento Incrivel
Commentaires de Gestion de l’hôtel
20 août 2024 par Dan D GM, Gestion de l’hôtel
Fabio, Agradecemos por sua avaliação e apreciamos que você tenha escolhido a ESA para sua estadia. Estamos ansiosos para que você fique conosco novamente e não deixe de passar por aqui para dizer olá.
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Dan D GM, Gestion de l’hôtel
Hi Danielle, You responded with "Cleanliness, staff & service, property conditions & facilities, but gave us no chanced to rectify the problems you encountered. Could you please email me and elaborate? Thank you, and we hope you give us another chance in the future.
