Note fondée sur 625 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Séjour balneaire
Publié le 15 janv. 2019 sur HotelsSéjour d'1 nuit à port Douglas. Appartement pour 4 personnes très bien et bien équipé. Les appart à l'étage ont un jacuzzi très sympa. Bien placé à deux pas de la plage et du centre ville.
Commentaires de Gestion de l’hôtel
16 janv. 2019 par Ranaul, Gestion de l’hôtel
Thank you so much for the wonderful feedback
par un voyageur
Publié le 30 août 2014 sur Hotels
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Emelia Rockliff General Manager, Gestion de l’hôtel
Thank you for your wonderful feedback! We’re thrilled to hear you thoroughly enjoyed your stay and are planning to return. We look forward to welcoming you back to Mantra Aqueous!
par un voyageur
Publié le 17 août 2024 sur Wotif
Room was in need of update- particularly bathroom . Spa was so noisy that it was alarming. Two Nespresso capsules supplied with advice that additional could be bought from reception.
Overall it would have been acceptable at half the price of $424 per night.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Emelia Rockliff General Manager, Gestion de l’hôtel
Thank you for sharing your feedback. I’m sorry to hear that the room and spa did not meet your expectations, and I apologize for the inconvenience with the Nespresso capsules. We appreciate your comments as they help us improve. We’ll review the issues you mentioned to enhance our guest experience. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 14 août 2024 sur Expedia
Great location and pools
Furniture a little tired
Commentaires de Gestion de l’hôtel
14 août 2024 par Emelia Rockliff General Manager, Gestion de l’hôtel
Thank you for your feedback regarding your recent stay with us at Mantra Aqueous. Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous
par un voyageur
Publié le 5 août 2024 sur Hotels
This property is looking dated and in need of a facelift
Commentaires de Gestion de l’hôtel
12 août 2024 par Emelia Rockliff General Manager, Gestion de l’hôtel
Thank you for your feedback regarding your recent stay with us. We appreciate the comments and will look into areas that require attention. Kind regards,Emelia RockliffGeneral Manager, Mantra Aqueous
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Emelia Rockliff General Manager, Gestion de l’hôtel
Hi Mark,Thank you for your feedback regarding your recent stay. Kind regards,Emelia RockliffGeneral Manager, Mantra Aqueous
par un voyageur
Publié le 1 août 2024 sur Expedia
This was our first time to Port Douglas and we absolutely loved our visit. However, the accommodation was disappointing. Our room smelt very strongly of damp, which I assume is from people coming into the room wet making the carpet wet. Also, the condition of the room wasn’t what we would normally expect from a hotel. For example, the carpet in one of the corners was ripped up and there were quite a lot of large scrapes and marks on the walls. Note as well that you have to take your own rubbish out to the bins and your towels do not get changed if you are staying for a few days. We were unsure if this was typical of hotels in Port Douglas or not, but we haven’t experienced that at a hotel before. Apart from that, we thoroughly enjoyed our stay. Port Douglas is a wonderful place! The hotel was very well located near to shops and restaurants, but it was very quiet at night time. We used the hotel parking which was very easy to use. We would definitely visit Port Douglas again, but we would not stay at this hotel!
Commentaires de Gestion de l’hôtel
1 août 2024 par Emelia Rockliff General Manager, Gestion de l’hôtel
Dear Laura,Thank you for your feedback from your recent stay with us at Mantra Aqueous. We are sorry to hear of the disappointment you experienced with your accommodation, this feedback is not typical for us so we take these comments seriously. The damp smell is often caused by the humidity we experience in this environment and something that is very difficult to avoid; as for the carpet damage we will address this with the owners. Our rooms are self contained apartment style like most in Port Douglas and not a Hotel set up therefore daily servicing is not offered- please do note that guest may exchange their towels for clean sets with reception at any time during their stay. We are happy to hear you enjoyed the location and atmosphere of the resort. Thank you again for your feedback and i will be sure to share your comments with our team. Kind regards,Emelia RockliffGeneral Manager, Mantra Aqueous
par un voyageur
Publié le 23 juill. 2024 sur Wotif
This place is a good location leave the car in their car park and walk to shops and restaurants our only problem was my husband is a smoker we had a balcony room but there was no smoking even out on the balcony I wish we had of known this as I would have booked different accommodation
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Emelia Rockliff General Manager, Gestion de l’hôtel
Hi Tina,Thank you for your great feedback regarding your recent stay- we are so pleased to hear you enjoyed Mantra Aqueous and out great location. Unfortunately the smoking rules are Australian regulation and laws that are across the accommodation and residential sector so something we are unable to bend on. We do provide a smoking area at the front of the property for guest use. Kind regards,Emelia RockliffGeneral Manager, Mantra Aqueous
par un voyageur
Publié le 22 juin 2024 sur Wotif
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Emelia Rockliff General Manager, Gestion de l’hôtel
Thank you for your wonderful feedback! We’re thrilled to hear you thoroughly enjoyed your stay and are planning to return. We look forward to welcoming you back to Mantra Aqueous!
