Ratings based on 24 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Expedia
Generally good. Disappointed there was no kettle or microwave in the room, although there was a refrigerator.
Comment from Hotel Management
Feb. 26, 2024 by Lisa, Hotel Management
Hi DevindraWe now have a general area, with a coffee station, microwave in our bistro. With disposable cups etc., for all resident guests. That would have been on a notice in your room. I would look into where we can have that information visibly placed. Thank you.
by A traveller from Toronto
Posted Feb. 12, 2024 on Expedia
Great stay will definitely return
Comment from Hotel Management
Feb. 13, 2024 by Lisa, Hotel Management
Thank you . We are happy you had a great stay with us. Hope to see you again
by A traveller
Posted Feb. 7, 2024 on Expedia
Your pool needs refurbishing and cleaning during the day because of the falling leaves and flowers from trees close to it
Comment from Hotel Management
Feb. 7, 2024 by Lisa, Hotel Management
Thanks Ronald , It is carded to be redone. The leaves and flowers gets the better of us.
by A traveller
Posted Jan. 16, 2024 on Expedia
The night staf were extremely rude. The door of the room did not lock. The facility was nasty, and needs a lot of repairs. The breakfast area had a lot of bugs. I do not recommend this place at all.
Comment from Hotel Management
Jan. 16, 2024 by Lisa, Hotel Management
Hi, I would look into this matter about the night staff. I am also concerned about the term used which is nasty. We have housekeeping everyday cleaning rooms , wiping windows, as we are known for our clean spaces . Can you identify the names of the staff you encountered? I can’t do anything about beetles caught in the curtains in the dining room, but certainly will pay closer attention
by A traveller
Posted Jan. 1, 2024 on Expedia
The staff was very friendly. Service was great. I didn't like that it had no microwave and iron in the room. The continental breakfast menu was very limited. Other than that it was a great stay.
Comment from Hotel Management
Feb. 7, 2024 by Lisa, Hotel Management
Hi We have a common area with microwave sorry none told you. We do have an ironing board , the iron may be missing . We do have extra at our front office .i would make sure my staff let guests know .
by A traveller
Posted Oct. 23, 2023 on Expedia
Comment from Hotel Management
Oct. 25, 2023 by Lisa, Hotel Management
Thank you. Hope you had a safe flight home
by A traveller
Posted May 20, 2023 on Expedia
The property is in dire need of upgrading to the 21st century, yes it's low budget but little improvement can be made to the rooms pool and bar area.
Customer relationship needs attending to also.
But if you want a quiet place to be for just a day or two after going to the beach or shopping it's good.
Comment from Hotel Management
May 23, 2023 by LS, Hotel Management
Thank you for sharing. Room upgrades are being done, slowly but surely. I will look into what I can change immediately which is our customer relationship.
by A traveller
Posted Apr. 21, 2023 on Expedia
My room was not cleaned and the shower was not properly cleaned when I got there. The receptionist is not a friendly person
Comment from Hotel Management
Apr. 21, 2023 by Lisa, Hotel Management
Thank you for this review. I wished I knew on arrival at least we could have changed your room to be comfortable. But I would review with staff .
by A traveller
Posted Feb. 28, 2023 on Expedia
Property within walking distance to the Savannah and is situated in the heart of Port of Spain. Most of the ground staff appears to be Venezuelans and can hardly speak english. Every move u make it appears someone is watching you, and where privacy is concerned i didnt like that. Overall the stay was an okay experience.
Comment from Hotel Management
Mar. 13, 2023 by Lisa, Hotel Management
Hi, Thank you for staying with us. I would review to discuss with staff. Thank You.
by A traveller
Posted Dec. 10, 2022 on Expedia
