Note fondée sur 836 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 nov. 2024
Very nice
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Sincerely,Mike McLeod,General Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
Dropped off our car for valet and was told our car would be parked in the garage once the guy came back from parking another car, came down from our room 3 hours later and our car was still parked out front. Prior to that, we had called the front desk from our room checking in on our car to make sure it was valet and they said they would call our room back once they checked to let us know, they never called back.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Alexis,It is always our aim to provide the best possible guest experience, and we regret falling short of this measure during your recent stay. Please accept our apologies for the inconvenience you encountered with regard to our valet service, and know we will use your feedback to drive improvements within our team.Sincerely,Mike McLeod,General Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
Most of the staff was really helpful. Dude at the front desk was useless. But the ladies were kind.
Emergency work shut off water at 11 pm. And then workers were drilling right above our heads.
I wish we could have not been in that room.
They did refund the cost of the stay, which was great customer service. So I would probably stay again. But it was a rough night with little sleep.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Bethany,Thank you for sharing your feedback with us. We apologize sincerely for the inconvenience you experienced during your stay and are glad the situation was resolved appropriately. Your comments will help us improve, and we hope for a chance to deliver a better stay in the future.Sincerely,Mike McLeod,General Manager
par un voyageur de San Diego
Publié le 23 août 2024 sur Expedia
Good location. Everything very close to the hotel. No need to have your own car as public transportation is great!
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Hamid,It was such a pleasure having you as our guest! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for your perfect rating and we hope you return soon.Sincerely,Mike McLeod,General Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Very old and smelled
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Prince,Thank you for your feedback. We're sorry that our hotel did not meet your expectations. We will address these concerns with our housekeeping team to ensure improvements. Your input is valuable as we strive to consistently improve.Sincerely,Mike McLeod,General Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
The parking is valet only and I got to know only after reaching there. This is a pain for people with tesla and a key on their phone. It would’ve been nice if there was some prior notification in the hotel details page in the app. I had to park my car myself and there was a huge line for valet at any point in the day. Other than that, the hotel is very clean and the staff were friendly. They didn’t charge me for the valet parking after explaining my situation.
Commentaires de Gestion de l’hôtel
23 août 2024 par General Manager, Gestion de l’hôtel
Dear Ujwal,Thank you for sharing your experience. We appreciate your understanding regarding the unique valet parking situation, and we're glad our team was able to accommodate you. Your feedback is helpful and allows us to reflect on your situation for other Tesla drivers in the future. We're pleased you found our hotel clean and our team friendly. We hope to provide a smoother experience on your next visit to Hilton Portland Downtown.Sincerely,Mike McLeod,General Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
I didn’t like that the gym was closed
Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
Dear Lara,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any inconvenience with the gym, it sounds like you were here when we were upgrading our cardio equipment. This caused us to close the fitness room for part of the day. Should you be in the area again, please consider coming back to see us.Sincerely,Mike McLeod,General Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Loved the location and the hotel.
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Dear Robert,Thank you for choosing Hilton Portland Downtown to host your stay and for complimenting our outstanding location. We appreciate your perfect rating and hope to see you again soon!Sincerely,Mike McLeod,General Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Was a little strange to go into our hotel room to find no mini fridge, but that was our only complaint!
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Dear Samantha,Thank you for choosing Hilton Portland Downtown and sharing your experience. We are pleased you enjoyed your stay and appreciate your feedback. Please join us again for another memorable visit.Sincerely,Mike McLeod,General Manager
