Note fondée sur 519 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Hotels
par un voyageur
Publié le 8 août 2024 sur Hotels
par un voyageur
Publié le 7 août 2024 sur Expedia
par un voyageur
Publié le 23 juill. 2024 sur Hotels
par un voyageur
Publié le 17 juill. 2024 sur Hotels
The place is old, dark, room smelled awful. It was a scary experience. I will never stay here again and would advise others to stay away.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Hotel management, Gestion de l’hôtel
Dear Scott, We sincerely apologize for the disappointing experience you had during your recent stay. Your feedback is crucial to us, and we take it seriously. Please know that we are committed to addressing the issues you've raised to ensure they are resolved promptly. We understand your concerns and regret that we did not meet your expectations. We appreciate your feedback as it helps us improve and provide better experiences for all our guests.Sincerely,Hotel Management
par un voyageur
Don’t look like pictures
Publié le 14 juill. 2024 sur HotelsRooms definitely don’t look like pictures, floor moldings are coming part, hallways smelled like weed, shower tub was breaking. Breakfast was not what I expected for “continental” breakfast
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ashley, We are disappointed to read negative comments. Our aim is to deliver flawless accommodation and services to all guests. We understand that we did not meet your expectations of a flawless room, and we sincerely apologize for the disappointment. As we progress, we will discuss these with the relevant team for further improvement. Please return for a better experience while in the area again.Sincerely,Hotel Management
par un voyageur
Publié le 9 juill. 2024 sur Expedia
La chica de la recepción es muy amable, el de la noche es terrible y mal encarado, nos hizo esperar mas de 30 minutos para hacer el check in
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Leny, Thank you for selecting us and appreciating the front desk staff. However, we are sorry for your disappointment with one of the night staff's behavior in handling your request. We will discuss this with our staff to find out what went wrong and to handle this situation better and avoid delays in check-in. Our utmost priority is to exceed your expectations by making every possible effort to deliver outstanding service. We appreciate your business and hope to serve you again with a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Not great
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Hotel management, Gestion de l’hôtel
Dear Srikanth, We apologize that your recent experience fell short of expectations. Your feedback is valuable to us, and we strive to improve our services. We hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 26 juin 2024 sur Hotels
The lady at the front desk was AMAZING!! She was very friendly and helpful!!
Commentaires de Gestion de l’hôtel
27 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear ANA, Thank you for always selecting Extended Stay America for your trip. Reading about your experience with our staff brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We promise to take care of all our guests always. Please stay with us again and feel like you are at home away from home whenever you are around our location.Sincerely,Hotel Management
par un voyageur
Go somewhere else!!
Publié le 24 juin 2024 sur HotelsThe room was dirty, there was no microwave, the frig barely worked. The floor was super dirty. The location of the hotel was great and thought it would be as good or even better, We were wrong...
Commentaires de Gestion de l’hôtel
25 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Oscar, Thank you for choosing us. We are sorry you were disappointed with the cleanliness issues in the suite. It is not the experience we want our guests to return with. We will discuss it with the concerned team to check and fix it so other guests have no such complaints. Also, instruct the team to double-check the rooms before delivery. Considering our lovely location, please return the next time you are in the city to enjoy our area and services again. Sincerely,Hotel Management
