Avis TROPICALIA by DW

Thank you for your time André. We're glad that you enjoyed your stay- please know that we would never recommend to leave food outside in the open, as this is a Tropical Climate. Additionally, locking oneself into the room as no other guests have access to this door other than you & any other guests that you may bring- as stated on the pamphlet we provided. Would love to host you again!

Dear Dreamer, thank you for the great review. We are glad to know you enjoyed your stay with us and we hope to host you again soon!

Dear Ursula, thank you for sharing your experience. We regret any inconvenience you encountered during your stay. While we do not advertise assigned parking spaces, public street parking is available free of charge.Regarding the air conditioning issue, we regret that it occurred late at night when our maintenance team was not on duty, but we did offer to address the issue first thing in the morning. We also suggested using the queen size sofa bed in the living room, where the AC was functioning properly, as a temporary solution. Our records indicate that we responded promptly to your messages to ensure swift communication.We understand your concerns and appreciate your feedback, which is invaluable in helping us improve our services. Thank you for staying with us, and we hope to have the opportunity to serve you better in the future.

Dear Martika, thank you for your review, we loved hosting you and we hope to have you back soon.

Dear Shavonta, thank you for the great review. We are happy to hear you enjoyed your stay with us and we hope to host you again in the future.

Dear Juan, thank you for the 5 star review! We are delighted to hear you enjoyed your stay with us, and we look forward to hosting you again soon!

Dear guest, thank you for your amazing review, we hope to have you back soon!

Dear Ados, we appreciate your feedback and would like to address the concerns you've raised. We are surprised to find out that you decided to rate us 2*, as you mentioned enjoying your stay and liking the property when communicating with our team.We regret to hear about your experience with the windows not closing properly and the inconvenience caused by mosquitoes during your stay. When you first reported this issue, we explained how to properly close the windows and offered to send a handyman to assess and address the situation promptly. However, we did not receive any further communication from you regarding this matter, and we were left with no opportunity to resolve it to your satisfaction. We understand that having our handyman attend to the issue in your unit might have been an inconvenience. However, it would have certainly been a very quick and easy fix. We conducted a thorough check of all windows to confirm that they were functioning correctly and closing smoothly. We would have been delighted to have a member of our team demonstrate the proper way to close the windows, ensuring your comfort throughout your stay.The city-wide water outage that occurred during your stay was unfortunately beyond our control. We would like to mention that we have installed a large backup water tank for such occasions so that our guests are not left without water. We advised you and our other guests to conserve water until the city supply was restored. We understand the inconvenience this may have caused and appreciate your understanding.Regarding the building's entrance, we appreciate your feedback about its appearance, and we will certainly consider your comments as we work to enhance the overall experience for our guests. We would like to point out that we have never received any negative feedback about it from our previous guests, as our many past reviews can testify. We strive to provide a comfortable and pleasant stay for all our guests, and your feedback is essential in helping us achieve that goal. We hope you had a wonderful time in San Juan, and if you ever decide to visit again, we would welcome the opportunity to host you and provide you with a more satisfactory experience.Thank you again for choosing to stay at TROPICALIA by DW.

Dear Liliana, thank you for the 5* review! It's great to know you enjoyed your stay with us and we hope to host you again soon!

Dear Lauren, thank you for taking the time to leave us your review. We are happy to know you overall enjoyed your stay with us and that you especially appreciated the cleanliness in your unit. Our location is clearly stated on our property's main page, however, we do agree that our neighborhood certainly has more of an urban vibe and may not be the right choice for everyone. This said we recommend staying here if you are seeking a more authentic Puerto Rican experience, away from big box hotels and the typical tourist traps. We are located less than a 10 minutes walk from Ocean Park beach and just a few steps from the well-known Calle Loiza, famous for its great local restaurants and bar/club scene. We also provide all of our guests with a digital guest guide, full of great recommendations on the best places in our neighborhood. Thank you again for your feedback, we hope you will give us another chance in the future. We look forward to hosting you again at TROPICALIA by DW.