Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hidden gem, great amenities, awesome location & outstanding price!
Publié le 28 sept. 2024 sur HomeAwayWe committed to re-booking the minute we walked in the door for this cute little place. However, the unfortunate experience we had was that the the plumping for this property backed up into our unit on day 2 of the 4 day stay (toilet & shower, the stench was awful). The local property manager was AMAZING in getting us taken care of (Carrine, not sure of spelling). The reps for Vacasa were absolutely awful. They expected us to be the contact for the plumbing crew in a unit we needed to leave as it was uninhabitable (my poor mom needed to use the restroom & couldn't) and did nothing to assist us in finding a new place to stay (offering a -partial-credit ONLY is not helpful when we have to do our OWN research on a place to stay). A new home was assigned to us only to have it revoked AS we were on the front steps, suitcases on the porch (Vacasa said it was not financially beneficial for THEM). Carrine, then ensured this unit would be cleaned while we were at dinner (that we were unable to shower for prior); SHE cleaned the bathroom herself (absolute angel). It tainted the unit a bit as the smell lingered but since everything was booked (or over $1,000/nt), this was our only option. We had everything good to say about this place, but felt it necessary to report this.
p.s. I have pictures and communications from Vacasa to back all of this up just in case they try and turn the tables in a response
Commentaires de Gestion de l’hôtel
12 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur
Expected much more
Publié le 31 août 2024 sur HomeAway4 total bath towels for 7 nights with no laundry facility and nowhere to hang used towels. Door knob to bathroom kept falling off. Very poor ventilation and lots of spiders on outside that wanted inside. Needs adjustable shower head as the spray felt like a car wash. DO NOT STAY HERE!!!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Small but workable
Publié le 20 août 2024 sur HomeAwayFor our little family of 3, (2 adults and 7 yo) the space fit us just fine. It was conveniently located to restaurants, a beach and a few playgrounds we could walk to. Which was helpful since we had taken the train down from SLO and were on foot! Would have liked a broom or vacuum for sand clean up and dish towel would have been nice. We had to wash dishes in the bathroom sink, and just used an extra beach towel. Sound wasn’t an issue for us as mentioned in other posts. We were able to crack windows and definitely used the fan provided, it was warm and stuffy for sure but tolerable. Overall a fun stay!
par un voyageur
Great spot close to the beach!
Publié le 21 mai 2024 sur HomeAwayMy partner and I really enjoyed our stay here! Everything was as advertised, clean, tidy, comfy, and a stones throw from the beach. It’s close enough to downtown S.B. that getting into town is quick and there’s a couple good restaurants and little market nearby if you need anything.
The neighborhood is a little noisy and the house is older so there were times our upstairs neighbors were very noticeable; for that reason I might not recommend for anyone who is really noise sensitive.
Overall a great experience. Would definitely stay again if we’re in the area!
par un voyageur
Cozy and close to the beach.
Publié le 2 juill. 2022 sur HomeAwayThe property is older and has character. There is noise from above and on the sides when they are occupied, but everyone was respectful and kept the noise to a minimum. Very relaxing and good sleep.