Note fondée sur 65 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Gem
Publié le 13 sept. 2024 sur HomeAwayThis property is everything they say it is and more. We so enjoyed the screened in front porch. Did not want to leave. Will definitely go back to this property. 10 out of 10 for sure!
par un voyageur de Cincinnati, OH
Great Porch and Within walking Distance to Town
Publié le 15 août 2024 sur HomeAwayThe rental was a great space for my parents, dog and I. We would wake and walk into town for our morning exercise, watch movies in the evening on the porch and rock on the front porch after spending the day out in town or checking out new spots. My mom couldn’t do the walk to town and walk downtown - so we still needed to park downtown for her. Luckily it was an ‘off’ season so we did t have to worry about parking! Lovely home!
par un voyageur
Dune
Publié le 28 juill. 2024 sur HomeAwayThe house was nice but the landscaping was overgrown decreasing access to the backyard
Commentaires de Gestion de l’hôtel
13 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Michael, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay and we appreciate your suggestions. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur de Darien
Very nice home except….
Publié le 19 juill. 2024 sur HomeAwayVery cute home but the entryway from the sunroom to enter the house there is a high step over which I did not see because I was carrying things into the house and tripped and fell. This should be marked at eye level. I am ok but landed on a knee that I am having replaced next week. Pretty painful.
Great place but please mark this hazard.
Commentaires de Gestion de l’hôtel
3 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, Kieras. We are so glad that you had a wonderful time at our beautiful home. We appreciate you letting us know there is room for improvement, and we will pass your comments on to our local operations manager for consideration. We hope to have another chance to impress you in the future.
par un voyageur
Recent Visit
Publié le 17 juin 2024 sur HomeAwayOverall, we had a good stay! The property is cute and in a convenient location. Updated kitchen and all the essentials you will need. Close enough for a longer walk to Butler Street - the listing quotes 13 minutes. That is not accurate...it is more like 20-25 minutes. Not horrible but it helps to know the real distance to plan accordingly. The home was clean but definitely not worthy of five stars. Dead bugs behind bathroom doors, cobwebs in the three season porch space, kitchen sink not wiped out and it had just been cleaned before our arrival (based on their real-time calendar it was booked for several weeks straight before our arrival). One concern is that the pictures certainly do not reflect the current state of the home. It is in need of some TLC - deck has paint peeling and chipping everywhere, weeds throughout stone walk up, overgrown shrubbery/flowers around deck and entrance to the backyard, scuffs on almost every wall from renters and their luggage, and mattresses both had multiple urine stains on them as did two of the eight pillows. It looked like it has really been "lived" in without much attention in many years. The biggest concern was that two doors did not lock. The door from the home to the three season porch did not lock nor did the door from the home to the backyard. This to me is unacceptable even in a very safe town like Saugatuck. Overall, it was a good rental.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par VrboOwner, Gestion de l’hôtel
Jaime, thank you for sharing your experience, we're pleased that overall you had a good stay! It's great to know you thought our home was cute and its location served you well. That said, we apologize for any cleanliness details that were missed and the areas needing some TLC. Our local manager assured us that housekeeping has been addressed so these items won't be missed in the future. Additionally, they shared your comments with the homeowner and we appreciate your feedback as an opportunity to improve. To clarify, the doors are in good working order. The door from the 3 season room from the outside has a lock on it to secure the entire home. The other door requires the user to lift the handle and then turn the lock to secure the door. They will add directions so future guests do not have an issue with the doors and appreciate your feedback. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur de Ann Arbor, Michigan
TERRIBLE Property Company - VACASA
Publié le 8 févr. 2024 sur HomeAwayOverall experience was horrible all due to the property company VACASA. TOO many things to mention. But overal they treat their customers like a number and look to make MONEY FROM YOU ONLY!!!
YOU ARE NOT A PERSON TO THEM WITH the importance of making your stay a comfortable one...VERBO needs to get rid of VACASA ASAP!! Go back to what works...CARING ABOUT THE CUSTOMER!!
Commentaires de Gestion de l’hôtel
24 févr. 2024 par VrboOwner, Gestion de l’hôtel
Hi Jane. Thank you for taking the time to share your feedback with us. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
par un voyageur de Indiana
Weeend getaway
Publié le 5 nov. 2023 sur HomeAwayGreat location and perfect size for geataway. House was clean and comfortable. Loved having fenced yard for my dogs to play.
par un voyageur
A long weekend with our puppy dogs
Publié le 2 nov. 2023 sur HomeAwayWonderful getaway with our two dogs! The fenced in yard kept our boys safe and the large screened in front porch was a plus. The location was perfect. Close to downtown but was very quiet and cozy.
par un voyageur
Relax
Publié le 22 sept. 2023 sur HomeAway2nd time in this home. Love the location.
par un voyageur
Family trip
Publié le 2 août 2023 sur HomeAwayGreat location and cottage for a family vacation! Very clean and adorable!
