Ratings based on 931 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 1, 2024 on Hotels
by A traveller
Posted Aug. 28, 2024 on Expedia
I checked out after 45 min.
Comment from Hotel Management
Aug. 29, 2024 by Hotel Management , Hotel Management
Dear James,Thank you for sharing your feedback. We are deeply sorry that your experience with us was unsatisfactory, leading to your early departure. We strive to provide a comfortable and welcoming environment, and it is clear that we fell short of your expectations. Your comments are important to us, and we will use them to improve our services. If you are open to it, we would appreciate the opportunity to learn more about your concerns to ensure a better future experience.Sincerely,Hotel Management
by A traveller
Posted Aug. 26, 2024 on Expedia
Close to freeway. Friendly staff and we enjoyed our stay.
Comment from Hotel Management
Aug. 27, 2024 by Hotel Management , Hotel Management
Dear Laurel,Thank you for your kind words! We are delighted you enjoyed your stay at Hyatt Regency Coconut Point Resort & Spa and appreciated our friendly staff and convenient location. We look forward to welcoming you back for another great visit.Sincerely,Hotel Management
by A traveller
Posted Aug. 25, 2024 on Expedia
Very good location
by A traveller
Posted Aug. 23, 2024 on Hotels
Kind of a hole. Rooms are musty and smelly. Staff was nice.
Comment from Hotel Management
Aug. 24, 2024 by Hotel Management , Hotel Management
Dear Ryder,Thank you for sharing your feedback. We sincerely apologize for the unpleasant conditions you encountered in your room. While we are glad to hear that our staff made a positive impression, the issues with mustiness and odor are concerning and do not reflect the standard we aim to provide. We will address these concerns with our housekeeping team immediately to ensure improvements are made. Your feedback is important to us, and we hope you will consider giving us another chance in the future to provide a better experience.Sincerely,hotel Management
by A traveller
Posted Aug. 23, 2024 on Hotels
Nice place and close to where I want to go. Just a little bit old house.
Comment from Hotel Management
Aug. 24, 2024 by Hotel Management , Hotel Management
Thank you, Kui-Chang, for your review! We are glad you enjoyed your stay and found our location convenient at Extended Stay America. We appreciate your feedback about the building’s age and will keep it in mind as we continue to improve. We look forward to welcoming you back soon!Sincerely,hotel Management
by A traveller
Posted Aug. 21, 2024 on Expedia
Nice quiet place
by A traveller
Posted Aug. 20, 2024 on Expedia
It was a bit dated kitchens and bathrooms a little run down. It was clean just old and dated interiors. A bit of litter in thr parking lot. It appears folks are indeed living here ..i t is an extended stay but there was a couple vehicles that appeared non funcruonal. Breakfast was instant oatmeal and nutrigrain bars.
Comment from Hotel Management
Aug. 21, 2024 by Hotel Management , Hotel Management
Dear Jim, Thank you for your feedback. We are pleased to hear that the cleanliness of the property met your expectations. However, we apologize for the issues you encountered with the dated interiors and the litter in the parking lot. We evaluate facility updates and address maintenance concerns to improve our guests’ experience. We also appreciate your comments on the breakfast options and will consider them as we work to enhance our offerings. Your input is invaluable, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Management
by A traveller
Posted Aug. 18, 2024 on Expedia
Overall not good! Front desk person when we checked in was rude. Fan in the bathroom sounded like person screaming. Hole in the ceiling. Room smelled like smoke.
Comment from Hotel Management
Aug. 18, 2024 by Hotel Management , Hotel Management
Dear Dennis, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the service at check-in, bathroom fan noise, maintenance concerns, and room odor. This is certainly not the standard we aim to uphold. Your feedback is invaluable and will be used to address these issues with our team. We are committed to improving our services and hope you will give us another chance to provide a more satisfactory experience.Sincerely,Hotel management
by A traveller
Posted Aug. 16, 2024 on Expedia
It was OK but was very loud at night
Comment from Hotel Management
Aug. 18, 2024 by Hotel Management , Hotel Management
Dear Jim, Thank you for your feedback. We sincerely apologize for the disturbances you experienced during your stay. Providing a comfortable and restful environment is our priority, and we regret that noise impacted your experience. Your comments will be shared with our team to address this issue. We appreciate your stay with us and hope to provide a more peaceful experience on your next visit.Sincerely,Hotel management
